| Welcome | This document contains links to new information and current key technical support documents for IBM WebSphere Portal and IBM Lotus Web Content Management (WCM) that are frequently requested or identified by IBM as valuable. This is key information to help you derive the most value from software licenses, find answers to common questions, and work through current issues that might affect your environment. Contents:
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| Announcements | WebSphere Portal V6.0.1.7 is now available:
Cumulative fix for WebSphere Portal 6.1.5.0 (on Fix Central) Cumulative fix for WebSphere Portal 6.1.0.3 (on Fix Central) Recommended updates:
NOTE: All the fixes for 6.1.5.0 can be installed at once from the Recommended Update package on Fix Central (if installing this way, you do not need the 6.1.0.3 package) Announcing IBM Technical Support Chat You can now chat with Lotus Technical Support for your PMRs. In addition to phone and e-mail, IBM Lotus support now offers online Technical Support Chat capability as another way you can communicate with the IBM Lotus support engineer assigned to your PMR. For more information and steps, refer to IBM Technical Support Chat. | ||||
| Recent wiki and developerWorks articles | WebSphere Portal Family wiki:
Flashes!
Twitter: To learn about documentation and product news, follow us on Twitter at WSPortalInfo. | ||||
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| Continual favorites |
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| Electronic support resources | The links above reflects a small portion of our knowledge base. If your problem or question is not featured here, perform a keyword search on the WebSphere Portal Support page to find relevant documents. If you need more help, you can review the WebSphere Portal Zone on developerWorks and the WebSphere Portal User Forum for additional support options. Below are additional links to sites where you can access IBM WebSphere Portal self-help support information on the Web.
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| IBM Support Portal resources and survey | The IBM Support Tools portlet for Lotus WCM is now available for download on the IBM Greenhouse Business Solutions Catalog! More helpful resources about the IBM Support Portal:
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| Consumability experience survey | Would you help us by responding to the Consumability Survey for the latest version of the products you work with? Please plan 30 minutes to respond. You will not have to identify yourself or your company. This is an opportunity to influence future releases of our products and to save you time by helping to make our systems easier to use. | ||||
| Education information | Updated Information Centers for the V6.1.5 feature pack:
Information Center for z/OS 6.1.0.3: V6.1.0.3 Portal Enable for z/OS (7017649) How do you communicate new software products and software updates to your users? Do you send e-mail? Do you post documentation? What do you do? We are exploring providing a new deliverable to help you with this process. To help us best meet you needs, please go to the Lotus Technical Information and Education Team blog and post a comment describing the process you use, along with any thoughts you have on the topic. Want to influence the future direction of our documentation and other technical content? If you have an idea for improving the content or design of our technical information, we want to hear from you! Just go to the Lotus Technical Information IdeaJam and post your idea for others to vote and comment on it. Weigh in on other ideas too to help us prioritize them. Follow us on Twitter Remember to keep up with all the news from IDC by following LotusTechInfo on Twitter. | ||||
| Subscription information | You are receiving this notification because you are a WebSphere Portal and WCM customer who has contacted IBM technical support in the past. If you know of others who would like to subscribe, have them send a message to wpsinfo@us.ibm.com and put "subscribe" in the subject line. To unsubscribe from future mailings, reply to this e-mail and change the Subject field as follows: unsubscribe <e-mail address>. Example: unsubscribe user@company.domain Sincerely, The IBM WebSphere Portal team | ||||
Ann English | 18 March 2010 12:02:34 PM ET | | Comments (0)
