This short course is free-of-charge and is intended for IBM SmartCloud for Social Business and IBM SmartCloud Notes company help desk staff responsible for supporting end users. As the first point of contact with end users, help desk personnel can assist with connectivity issues, reset passwords, and answer "how to" questions.
Exploring the Administrator Assistant Role
Troubleshooting SmartCloud Notes and web mail issues
Setting up and Troubleshooting Apple devices and BlackBerry® smartphones
The courses are always kept in sync between the two formats/locations.
Tip: While the original format of the course has a more appealing user interface, the course is searchable and translatable in the SmartCloud for Social Business wiki.
Locating the Help Desk topics in the IBM SmartCloud for Social Business wiki
The easiest way to locate the course in the wiki is to click the Learning Center tab at the top and expand Education in the navigator, as shown in the image below. The search and translation engines are also pointed out.
Ellen Tiberi | 5 April 2012 07:35:34 AM ET | | Comments (0)