IBM developerWorks : Lotus : Notes from Lotus Support

Support Content Highlights for Lotus Quickr (November 2009)

Introduction

This document contains links to technical support documents for IBM Lotus Quickr, ones that are frequently requested or identified by IBM as valuable for the time period covered by this notification. This is key information to help you derive the most value from your software licenses, find answers to common questions, and work through current issues that might affect your environment.

This list reflects a small portion of our knowledge base. If your problem or question is not featured here, perform a keyword search on the Lotus Quickr support pages to find any relevant documents. If you need more help, you can review the Lotus Quickr discussion forum, or review the IBM Software Support Handbook for additional support options.

Contents:

Announcements
Documents for services for Lotus Domino
Documents for services for WebSphere Portal
Continual favorites
Consumability survey
Electronic Support Resources

Announcements

IBM is introducing a new way to access technical support information for all of your IBM products and services - the IBM Support Portal. The IBM Support Portal can be customized based on your product inventory, entitlement, and geography. It allows you to personalize the pages to focus on exactly the information and resources you need for problem prevention and faster problem resolution. Try the early release of the IBM Support Portal today and give us your feedback.

New Support sites and RSS feeds for Lotus Quickr. Update your RSS feeds to indicate for which Lotus Quickr services you wish to receive notifications.
Review product announcement #209-270 to learn about the addition of support for the AIX 5.3 operating system and Oracle 10.2 database for Lotus Quickr services for WebSphere Portal.
The IBM Support Assistant Lite (ISALite) tool for Lotus Quickr services for WebSphere Portal provides automatic data collection and symptom analysis support for Lotus Quickr problem determination scenarios. For more information, refer to "Download the IBM Support Assistant Lite for WebSphere Portal tool."
The Multimedia Library for Lotus Software expands its offering with the addition of the NEW Multimedia Library for Lotus Quickr 8.2. This training solution teaches individuals how to use IBM Lotus Quickr to rapidly maximize their productivity. There are over 275 video tutorials, using flash animation and voice that demonstrate how to perform specific tasks within Quickr Places, Folders, Connectors and more.

services for Lotus Domino

for Quickr 8.2 version
1. Blank page or JavaScript error "Object expected" after install or upgrade of Lotus Quickr 8.2 (#1389017)
Lotus Quickr 8.2 services for Lotus Domino requires that you enable the Domino Servlet Engine. If you do not, your users might see blank pages or the JavaScript error "Object expected.
2. When should qptool upgrade -f be used? (#1389124)
When upgrading from one major release of Quickr/QuickPlace to another, should you use the command "load qptool upgrade -a -f" against all places or not?
3. Folder view preferences lost when switching folders after upgrade to 8.2 (#1389893)
After you upgrade to Lotus Quickr 8.2 services for Lotus Domino, users report that folder view preferences are lost when switching folders.
4. Button "Add place to your connectors" results in error "Page cannot be displayed" (#1390525)
When using the WebUI button "Add place to your connectors" in Lotus Quickr 8.2 services for Lotus Domino, the error "Page cannot be displayed" occurs, and the Place is not added to the Connectors.
5. Upgrading from QuickPlace to Lotus Quickr - documentation and fix pack (#1395815)
The documentation and fixes necessary to upgrade from Lotus QuickPlace 6.5.1 or 7.0 to Lotus Quickr 8.2, without having to follow a multi-layered upgrade approach, are available.
6. Server hang when users connect to places over the Web with Lotus Quickr 8.2 on Domino 8.5 (#1397238)
Domino 8.5/Quickr 8.2 server hangs when connecting to places over the web. Subsequently, the Domino server becomes unresponsive via the web (both Quickr places and regular databases) and via a Notes client.
7. Is Domino 8.5.1 server supported with Lotus Quickr 8.2? (#1405839)
Lotus Quickr 8.2 services for Lotus Domino is supported to run on the Domino 8.5.1 server version, in addition to Domino 8.5.0 and 8.5.0 FP1.
8. Quickr Domino 8.2 Masterclass: Session listing and reference page
Series of articles and demos in the Lotus Quickr wiki

for multiple versions
1. The processing instruction target matching "[xX][mM][lL]" is not allowed (#1304400)
Troubleshooting steps for the Quickr error: The processing instruction target matching "[xX][mM][lL]" is not allowed.
2. Integrating Lotus Quickr 8.x services for Domino with WebSphere Portal 6.x using the My Places portlet (#1306266)
This technote describes how to integrate IBM Lotus Quickr services for Lotus Domino with IBM WebSphere Portal using the My Places portlet.
3. Images from Lotus Quickr place do not display in Notes client RSS feed reader (#1395081)
When a Quickr Place Member configures an RSS Feed subscription to a folder to generate update activity alerts on that folder's content, if the Feed Reader is Lotus Notes, images do not display as expected from within the feed reader preview.
4. Cannot log in to Lotus Quickr when "Force login on SSL" is set to Yes (#1398585)
Your users are unable to log in to a place in Lotus Quickr services for Lotus Domino when "Force login on SSL" is set to Yes in the Server document.
5. How to manually (or unattended) install the ActiveX upload control for Internet Explorer
Creating a package for unattended installation of the ActiveX controls via a software distribution tool.
6. Creating a PlaceBot using LotusScript
A PlaceBot is an agent written in LotusScript or Java that can perform a task and can manipulate data in a place. This article explains how to create a LotusScript agent, export it to an .lss file, create the PlaceBot and import the .lss file, and manage the PlaceBot.

services for WebSphere Portal

1. Wiki shows no documents when you click All Pages in Lotus Quickr for WebSphere Portal (#1291398)
A wiki shows no documents when you click All Pages in a place in Lotus Quickr services for WebSphere Portal. You also notice that the blog shows no posts, although you know some exist.
2. Folder list does not appear when moving or copying a file or folder with external Web server (#1296918)
When you move a file or folder in a library component in IBM Lotus Quickr services for WebSphere Portal, the folder list never appears.
3. Incorrect member display after LDAP user is deleted (#1370287)
After you delete a user in LDAP, that user's display name when viewing members of a Lotus Quickr services for WebSphere Portal place is "????".
4. Quickr Services for WebSphere Portal Backup and Restore Fails on Large Places (#1377017)
The Quickr Services for WebSphere Portal backup and restore procedure may fail if conducted on places which contain large amounts of content in a library component.
5. Fixes Available: Authoring or Syndicating content during the Daylight Saving Time change logs StaleValueException (#1377989)
The StaleValueException is a normal exception thrown by the Java Content Repository (JCR) when the content being saved on the current node is different from the latest version of that node in the database. This can also occur during the Daylight Saving Time (DST) change. Fixes are available for WebSphere Portal, Lotus Web Content Management, Workplace Web Content Management, and Lotus Quickr services for WebSphere Portal.
6. Error 404 when downloading the Lotus Quickr connectors (#1392071)
Provides steps to troubleshoot an error 404 when a user downloads the Lotus Quickr connectors from a Lotus Quickr services for WebSphere Portal server.
7. WebSphere Application Server Fixpack 31 breaks ability to share links to Quickr content (#1392418)
Administrators are advised not to upgrade the WebSphere Application Server to fixpack 31 (WAS 6.0.2.31) when used with Quickr Services for WebSphere Portal.
8. Configuring IBM Lotus Quickr services for WebSphere Portal to use Oracle (#1392466)
Steps for configuring IBM Lotus Quickr services for WebSphere Portal to use Oracle.
9. Collecting Data: Lotus Quickr services for WebSphere Portal 8.1.x (#1396882)
Collecting this MustGather information before contacting IBM Support will help to understand the problem and save time analyzing the data.
10. Search does not work after transferring database to a new server (#1397394)
You transfer a database to a new Lotus Quickr server. After you add new content and allow the search index to index the new content, search does not find results in the new content.
11. Document Metadata for Lotus Quickr (Portal Services)
These are the metadata that can be attached to documents in Lotus Quickr (Portal Services), out-of-the-box. More properties can be defined in addition to these properties.
12. Deploying IBM Lotus Quickr services for WebSphere Portal in 10 steps
This article explains in simple terms how to deploy Lotus Quickr in an organization, in just 10 steps, to achieve the goal of team collaboration. All aspects of deployment are covered: from easy consumability in terms of installation and configuration, through choosing functional components and providing access control, to the extension of Lotus Quickr to suit the requirements.

Continual favorites

The Featured Documents pages for Lotus Quickr contain the contents of this notification, along with a list of Continual Favorites, documents that continually prove useful to Lotus Quickr administrators and users.

Consumability Survey

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Go to http://www.ibm.com/survey/oid/wsb.dll/studies/consumabilitywebform.htm?icodeúQ

The survey is available in 10 major languages and invites both multiple choice and free format responses, all of which we review. There is no option to save a partially completed survey and return later, so you need to finish the survey in one session and hit the final Submit button for the data to reach us. Please plan 30-40 minutes to respond. You do not need to identify yourself or your company; that is optional. This is an opportunity to influence future releases of our products and to save you time by helping to make our systems easier to use. Thank you.

Electronic Support resources

Here are links to other ways that you can access IBM Lotus Quickr support information on the Web:

Lotus Quickr Resources