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developerWorks  >  Lotus  >  Forums & community  >  Notes from Lotus Support

Notes from Lotus Support

developerWorks
Lotus Support news

Welcome
This document contains links to new information and current key technical support documents for IBM WebSphere Portal and IBM Lotus Web Content Management (WCM) that are frequently requested or identified by IBM as valuable. This is key information to help you derive the most value from software licenses, find answers to common questions, and work through current issues that might affect your environment.

Contents:
  • Announcements
  • Recent wiki and developerWorks articles
  • Recent favorites
  • Continual favorites
  • Electronic support resources
  • IBM Support Portal resources and survey
  • Education information
  • Subscription information
Announcements
New: Combined WebSphere Portal/Web Content Management V6.1.0.3 fix pack and 6.1.5 feature pack.
  • Download the fix pack upgrade install
  • Download required fixes for underlying software
  • Fix list integrated into the 6.1.0 fix pack
  • Documentation of updates performed to portlets and database tables during the 6.1.0.3 upgrade
  • Technotes for 6.1.0.3 available at release
  • Technotes for 6.1.5.0 available at release
  • Enabling the 6.1.5 feature pack
  • Upgrading to a 6.1.0.3 standalone installation
  • Upgrading to a 6.1.0.3 cluster installation
  • Hardware and software requirements for Portal Server V6.1.0.3 and 6.1.5.0:
    AIX, HP, i5/OS, Linux, Solaris, Windows, z/OS
  • Hardware and software requirements for Portal Express V6.1.0.3 and 6.1.5.0:
    i5/OS, Linux, Windows New: Recommended updates for 6.0 including a cumulative fix for 6.0.1.6 (goes to Fix Central and the sign -in screen)
    Flash
    : An essential update on a bug found in WCM Cumulative ifix CF30(PM01138) and CF31 (PM02179) when rendering links using Remote Rendering Portlet.

    New: The IBM Support Portal is LIVE as of 01/06/10!

    Our WPLC customers worldwide are now being redirected from the "old" IBM Support site to the new IBM Support Portal. The portal is now THE online support experience.
    Share the IBM Support Portal Fact Sheet with your customers.

    IBM Mashup Accelerator integrates IBM Mashup Center V2.0 with WebSphere Portal V6.1.5
    It is now possible to use mashups, widgets, and feeds from the Mashup Center in Portal pages with a single integrated platform. It lets organizations quickly assemble mashups, try them out and customize them, then deploy them through WebSphere Portal.

    IBM WebSphere Portal Enable for z/OS V6.1.5 delivers professional editing capability
    IBM® WebSphere® Portal Enable for z/OS® V6.1.5 provides new features that further empower Portal users, delivers improved capabilities for better performance, and adds support for popular Web programming tools and techniques.

    They're back! APARs on the product support sites:

    After a lengthy absence from our product support sites, we are pleased to announce that APARs are back! The back-end system we use to publish APARs was successfully upgraded to ensure that only the highest quality and most accurate information reaches our customers. APARs for the following products can now be found on the web: WebSphere Portal, Web Content Management, Lotus Forms, Lotus Traveler, Lotus Mobile Connect, Lotus Expeditor. Other products not listed are planned for re-enablement sometime in 1Q 2010.
  • Recent wiki and developerWorks articles
    WebSphere Portal Family wiki:
    Redbooks wiki:

    IBM Mashup Center wiki:

    WebSphere Portlet Factory wiki:

    Follow us on Twitter:
    To learn about documentation and product news, follow us on Twitter at WSPortalInfo.
    Recent favorites
    Required WebSphere interim fixes for WebSphere Portal V6.1.0.3 and V6.1.5.0 (4023148)

    Replay of Webcast: What's New for WebSphere Portal and Web Content Management V6.1.5 (1411634). This document contains a replay and slides from the December 9, 2009 call.

    Upgrade Central: Planning your upgrade to WebSphere Portal 6.1.5​ (1411326)

    Upgrade Central: Planning your upgrade to Lotus Web Content Management 6.1.5​ (1412406)

    WP-Update-Standalone-Ldap-Attribute-Config task does not update wimconfig.xml​ (1407979)

    People Finder Portlet cumulative fix for WebSphere Portal 6.1 (4025389). Includes all previous People Finder portlet fixes for WebSphere Portal V6.1.

    MustGather: Performing upgrades on Websphere Portal 6.1.x on i5/OS (1409411). Covers collecting data during an upgrade of an existing profile with Portal i5/OS.

    Download the IBM Support Assistant Lite for WebSphere Portal tool​ (4008662)
    The IBM Support Assistant Lite tool provides automatic data collection and symptom analysis support for problem scenarios.

    IBM Support Assistant Lite for WebSphere Portal tool User's Guide​ (7008317)
    General WebSphere Portal automatic log collection instructions​ (1396023)

    R
    ecommended updates for WebSphere Portal and Web Content Management V6.1​ (4023835)

    Applying Maintenance or Feature Packs to a WebSphere Portal system in a 24*7 operation using a multiple cluster setup (1304900)

    Unable to navigate or administer Portal after login​. WebSphere Portal 6.1.x is successfully installed and configured but now when logging into the Portal site, you are unable to navigate to different areas and cannot make changes to or administer the Portal server. Why?

    Publish to secured application server fails when WebSphere Portlet Factory Designer runs under SUN JRE​ (1414358). The publish operation fails if the target is a secured application server and WebSphere Portlet Factory Designer is running under a SUN JRE.

    Dojo compatibility between older versions of WebSphere Portal and WebSphere Portlet Factory 6.1.5​ (1396536)
    Continual favorites
    Direct fix download links are available from "Download links for APAR interim fixes to a specific version of WebSphere Portal and Lotus Web Content Management".

    Resources for administrators and developers. Choose a view in the left pane.

    Recommended fixes and updates for WebSphere Portal and Web Content Management

    DSRA0304E, DSRA0302E, WTRN0037W errors occur during startup after Portal transfer to Oracle

    How to change the LDAP hostname in WebSphere Portal

    Changes made directly in the LDAP do not become visible after logging out and in

    How to completely remove the faulty/corrupted search collections

    Implementing LDAP failover with WebSphere Portal

    How to install multiple Portals on a single system via GUI installation​.

    Portal 6.1.x fixpack upgrade fails with exception WUPD0248E "Failed to perform extraction"​.

    WebSphere Portal detailed system requirements​.

    MustGather: Virtual Portal problems in WebSphere Portal version 6.0​.

    Recommended updates for WebSphere Portal and Web Content Management V6.0​ (4024380)

    Recommended updates for WebSphere Portal and Web Content Management V5.1​ (4024381)

    Featured Documents for IBM WebSphere Portal and Web Content Management contains a list of documents that consistently prove useful to WebSphere Portal administrators and users.
    Electronic support resources
    The links above reflects a small portion of our knowledge base. If your problem or question is not featured here, perform a keyword search on the WebSphere Portal Support page to find relevant documents. If you need more help, you can review the WebSphere Portal Zone on developerWorks and the WebSphere Portal User Forum for additional support options.

    Below are additional links to sites where you can access IBM WebSphere Portal self-help support information on the Web.

    Portal Resources
    User forums:
    General Resources


    Image:Support Content Highlights for IBM WebSphere Portal/ Web Content Management (January 2010)


    IBM Support Portal resources and survey
    Helpful resources
    Education information
    Updated Information Centers for the V6.1.5 feature pack:
  • V6.1.5 Server, Enable and Extend editions
  • V6.1.5 Express edition
  • WebSphere Portlet Factory 6.1.5 Information Center and release notes​
  • Resources page: WebSphere Portal Enable for z/OS V6.1 fix pack 3 (6.1.0.3)
    How do you communicate new software products and software updates to your users?

    Do you send e-mail? Do you post documentation? What do you do? We are exploring providing a new deliverable to help you with this process. To help us best meet you needs, please go to the Lotus Technical Information and Education Team blog and post a comment describing the process you use, along with any thoughts you have on the topic.

    Want to influence the future direction of our documentation and other technical content?

    If you have an idea for improving the content or design of our technical information, we want to hear from you! Just go to the Lotus Technical Information ideaspace on IdeaJam and post your idea for others to vote and comment on it. Weigh in on other ideas too to help us prioritize them.

    Follow us on Twitter

    Remember to keep up with all the news from IDC by following LotusTechInfo on Twitter.
  • Subscription information
    You are receiving this notification because you are a WebSphere Portal and WCM customer who has contacted IBM technical support in the past. If you know of others who would like to subscribe, have them send a message to wpsinfo@us.ibm.com and put "subscribe" in the subject line. To unsubscribe from future mailings, reply to this e-mail and change the Subject field as follows:
    unsubscribe <e-mail address>. Example: unsubscribe user@company.domain

    Sincerely,
    The IBM WebSphere Portal team


    Ann English | 21 January 2010 01:22:43 PM ET | | Comments (0)

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