Notes from Lotus Support

Analyzing IBM Lotus Notes Client hangs and crashes

Leslie Gallo — Thu, 2 Jul 2009 11:53:07 -0500

The article, "Analyzing IBM Lotus Notes Client hangs and crashes", has been published to the Notes & Domino wiki. It's by Uttam Kumar, and is summarized as follows:

Abstract: Learn how to distinguish between an IBM Lotus Notes client crash and hang, and what you can do to analyze and correct both. The material in this article applies to Notes 6.x, 7.x, and the Notes 8.x Basic Client.

Thanks, Uttam, for authoring this content.

JUST PUBLISHED: "Using search forms in IBM Workplace Collaborative Learning 2.7"

Leslie Gallo — Tue, 30 Jun 2009 13:47:53 -0500

The last white paper published in the month of June is titled "Using search forms in IBM Workplace Collaborative Learning 2.7".

Here's the Summary:
This white paper describes the search forms encountered when using IBM� Workplace Collaborative Learning™ 2.7 and how to use them, including information on the search syntax supported, ACLs, and custom fields.

Thanks go out to Kathleen B Murray for authoring this paper.

JUST PUBLISHED: "Integrating SPNEGO with IBM Lotus Sametime"

Leslie Gallo — Tue, 30 Jun 2009 13:42:15 -0500

We're finishing the month of June strongly, with the publication of several pieces, the first of which I'm announcing is the white paper, "Integrating SPNEGO with IBM Lotus Sametime".

Here's the Summary:
Simple and Protected GSSAPI Negotiation Mechanism (SPNEGO) enables the single sign-on (SSO) mechanism for Microsoft� Windows� clients that are part of a Microsoft Active Directory Domain. This white paper explains the steps necessary to configure SSO for IBM� Lotus� Sametime� Connect clients and IBM Lotus Notes� clients integrated with IBM Lotus Sametime, using SPNEGO.

Thanks, Purvi Trivedi and Stephen Shepherd, for authoring this important document.

IBM Custom Content Assembler featuring Lotus Sametime Advanced content

Joyce Davis — Tue, 30 Jun 2009 13:28:23 -0500

IBM Custom Content Assembler featuring Lotus Sametime Advanced content

Overview

IBM^� Custom Content Assembler is a pilot application that lets users search and assemble technical and learning content into a custom PDF or HTML file. This application is now available to customers from Lotus Labs. The first set of content in this pilot is about IBM Lotus� Sametime� Advanced 8.0.1.

What is IBM
Custom Content
Assembler?

IBM Custom Content Assembler provides the following features:

Access to a variety of content types such as product documentation and learning information.
Retrieve content based on a variety of criteria, such as audience and task.
View collections of topics (known as maps) through familiar navigation on the left.
One-click action to create a custom PDF or HTML document.

Try it

To get started, click here: http://info2.lotus.com/cca.

Step #1: Filter content source
Use the criteria selectors to select the type of content you want to find, then select .

Step #2: View topics
IBM Custom Content Assembler displays the resulting topics in a table. To view a topic, click the topic title and it will open in a new window or tab.

Step #3: Build a custom document

Click the icon to build a custom document.

Select the portions of content to include in your custom document using the check boxes next to each topic:

Step #4: Name and create the document
Enter a name for your custom document, select whether you want the output in PDF or HTML format, and click .

Tell us

We want to know what you think about IBM Custom Content Assembler. Take a few moments to look at the site and then tell us how you might use this type of application. We will continue to add features, modify and add content, and improve the interface. Your feedback is important for us to complete this incremental development work.

Click the Feedback link at the bottom of the screen while in the application. Complete the questionnaire and click the Submit button to send us your feedback.

Information
Development
Center

IBM Custom Content Assembler is an example of innovation from within Barb Mathers' Lotus Information Development Center (IDC). IDC is focused on innovating and transforming our technical content to leverage the knowledge of the community. By implementing new technology and fostering a strong community of experts, we collaborate to create and improve product information. Want to learn more? Contact Joyce Davis, community manager, join the Lotus Technical Information and Education community in Lotus Greenhouse, or follow us on Twitter! www.twitter.com/LotusTechInfo

For more
information

For more information about the Custom Content Assembler pilot, contact:
Amanda Bauman, Everyone Writes Program Manager & IBM Custom Content Assembler Project Manager
Michael Beaver, Lead Application Developer and Architect
Jennifer Heins, Senior Technical Content Strategist and Architect

JUST PUBLISHED: "Tips and tricks for troubleshooting Smart Upgrade issues" is now on the Lotus Notes wiki

Jeffrey Alberts — Fri, 26 Jun 2009 17:56:07 -0400

"Tips and tricks for troubleshooting Smart Upgrade issues" now resides in the Lotus Notes wiki. This wiki document contains tips and tricks for troubleshooting Lotus Notes� Smart Upgrade (SU) issues including errors or unexpected behavior.

The purpose of a Lotus product wiki is to share deployment experiences and best practices and help IBM� to create scenarios for successful deployments. Please check the Lotus Notes and Domino wiki for this type of content in the future.

JUST PUBLISHED: "Configuring single sign-on (SSO) between IBM WebSphere Portal and IBM Lotus Domino"

Leslie Gallo — Fri, 26 Jun 2009 12:59:29 -0400

The white paper, "Configuring single sign-on (SSO) between IBM WebSphere Portal and IBM Lotus Domino", has been published to the devWorks Technical Library. It's by Charles Price, and the Summary is as follows:

This paper is designed to help administrators who have a good grasp of how SSO works and want an in-depth explanation of what steps are necessary to configure SSO between IBM WebSphere Portal and IBM Lotus Domino. It also explains how to verify that SSO is working correctly.

Note that this paper is the second of a three-part series on SSO that began with "Understanding single sign-on (SSO) between IBM WebSphere Portal and IBM Lotus Domino." Look for the third part of the series, addressing troubleshooting, in the next month or so.

Lotus Quickr 8.2 What’s New Webcast recording is posted

Jeanmarie White — Wed, 24 Jun 2009 16:19:35 -0400

The recording for another of our Lotus Technical Exchange events, the Webcast about What's New in Lotus Quickr 8.2 services for Lotus Domino, is now posted. Details are in "Tech Exchange replay: What's new and improved in Lotus Quickr V8.2 - June 17, 2009" (#1389710).

JUST PUBLISHED: "High availability options for IBM WebSphere Portal 6.1 search"

Leslie Gallo — Wed, 24 Jun 2009 10:20:01 -0400

The white paper, "High availability options for IBM WebSphere Portal 6.1 search", has been published to the developerWorks technical library. Its Summary is as follows:

Increasingly, users of IBM� WebSphere� Portal have been requesting information on how to provide high availability for the Portal Search service. Out of the box, Portal Search service does not support high availability and thus presents a potential for a single point-of-failure for this service. This white paper explains what options are available to provide certain degrees of high availability for Portal Search service.

Thanks go out to Andreas Prokop and to Eitan Shapiro for authoring this paper.

Recording available: Sametime resolve, Notes IM, and LDAP performance considerations Webcast

Jeanmarie White — Tue, 23 Jun 2009 17:05:38 -0400

If you weren't able to attend the Webcast held on June 10th on the topic of performance considerations for Lotus Sametime when using Sametime resolve, Lotus Notes instant messaging, and LDAP, you can now download the presentation and audio recording to review the session. Refer to "Lotus Tech Exchange recording: Sametime resolve, Notes IM, and LDAP performance considerations - 10 June 2009" (#1388406).

Updates to make if using Sametime Gateway to connect to Google Talk

Jeanmarie White — Fri, 19 Jun 2009 17:01:21 -0400

If you are using the Lotus Sametime Gateway connecting to Google Talk, you'll need to modify your firewall rules to reflect new IP addresses for the Google Talk servers as of June 17. These updates make sure awareness continues as expected. For details, refer to "17 June 2009 - Sametime Gateway requires an update for supporting additional Google Talk Federation servers" (# 1391126)

JUST PUBLISHED: "Introducing REST-based services for wiki and blog content in IBM Lotus Quickr 8.1.1 services for IBM WebSphere Portal"

Leslie Gallo — Fri, 19 Jun 2009 12:31:17 -0400

The developerWorks Lotus feature article, "Introducing REST-based services for wiki and blog content in IBM Lotus Quickr 8.1.1 services for IBM WebSphere Portal" was published this week. Here's the summary:

In IBM� Lotus� Quickr™ versions earlier than 8.1.1, the public APIs supported only document-related services. Lotus Quickr 8.1.1 now has REST-based services for wiki and blog content, to enable creating, viewing, updating, and deleting wiki and blog content inside Lotus Quickr. This article focuses on the REST-style wiki and blog content service APIs, their usage, and how they can be leveraged to build custom solutions.

Thanks, Liu Xu Jin, Qin Jun, Derek Carr, and Danny Levenson, for authoring this content.

Open Mic on "Customizing the Lotus Notes install kit" -- Wednesday, June 24th

Joy Freeman — Thu, 18 Jun 2009 16:57:40 -0400

The IBM Lotus Notes and Domino team will host an Open Mic call on the topic of "Customizing the Lotus Notes install kit" on Wednesday, June 24th. See the following technote for more details:

Title: Open Mic: Customizing the Lotus Notes install kit - June 24, 2009
URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21390813

Announcing the release of IBM Support Assistant 4.1!

Karen Gallo Messore — Tue, 16 Jun 2009 21:04:39 -0400

With the new IBM Support Assistant 4.1, you will be able to simplify analysis on software problems and accelerate the time to resolution. You will have even more components and tools to find solutions faster. Some of these tools include Log Analyzer, IBM Dump Analyzer for Java and Visual Configuration Explorer. And best of all, the IBM Support Assistant is more intuitive and easier to use than ever!

IBM Support Assistant is a complimentary software offering that provides you with a workbench to help with problem determination. With focus on quickly finding key information, running automated data collection and a variety of serviceability tools, you will be prepared for self-analysis and diagnosis on a wide variety of software problems.

The latest release includes new ways to augment problem determination and enhancements to existing features that you have come to rely on. These new capabilities will allow you to expand your level of analysis from the IBM Support Assistant workbench. Enhancements to this release include increased usability across many key areas of IBM Support Assistant and improved local and remote functions.

Some of the new and expanded features include:

A comprehensive data collection viewer to review and analyze collected data
Ability to specify the location of user data at time of install
Improved proxy support to enhance compatibility with enterprise security
Access to IBM’s Service Request and IBMLink/ServiceLink from within the IBM Support Assistant workbench
RPM installer for the IBM Support Assistant Workbench on Linux
Migration wizard to copy ISA 3.x/4.0.x product and tool add-ons and proxy settings to 4.1
Intuitive navigation for various data collection options
Secure file transfer (HTTPS) for data collection
Simplified IBM Common Launchpad based installer for Agent and Agent Manager
Improved automated data collectors for the IBM Support Assistant

Come get your free, complimentary download of IBM Support Assistant at www.ibm.com/software/support/ISA. Once you download and install the workbench, you will be able to fully customize it with the IBM product and tool add-ons you use or support.

So, get familiar with the IBM Support Assistant and see how you can leverage the IBM Support Assistant to get serviceability working for you!

You can get more release information and technical details here:

IEA Education - ISA overview and feature modules - http://publib.boulder.ibm.com/infocenter/ieduasst/v1r1m0/topic/com.ibm.iea.selfassist/selfassist/ISAv41_Task.html

Lotus product wikis get a design makeover!

Joyce Davis — Mon, 15 Jun 2009 20:51:11 -0400

Overview

Throughout the month of June, the Lotus product wikis will be upgraded to the Lotus Domino 8.5 XPages wiki template.

Details

Thanks to valuable feedback from customers, business partners, and IBMers, the Lotus Information Development Center is making changes to the Lotus product wikis to improve the user experience. The wikis are being upgraded to use a new Domino 8.5 XPages wiki template. We are performing a rolling upgrade with a goal of having all wikis upgraded by early July. Features in the updated design include:

Improved navigation - Expand and collapse the navigation and determine how many tags to display using a slider.
Media gallery - Easily access demos, videos, and product tours.
New views - View articles by title, author, recently added, or edited.
Eye-catching articles - Easily view the most recently added articles in the center of the home page, with links to the article, the author and tags.
Spotlight section - Find time-sensitive or popular information highlighted in this section of the home page.
Easy access to related information - Links to other wikis, forums, RSS feeds, help, and password information is now located in the footer.
Improved retrievability - Use bread crumbs to easily see the location of the article in the context of the rest of the wiki.
Revised page organization - View article information at the bottom of the page in collapsible sections.
Enhanced image handling - Easily add, update, or remove images.
Support for wiki markup - Using a subset of WikiCreole, you can manually code articles to include additional features, such as headings, links, formatted code samples, and take advantage of the new automatic table of contents functionality.

Visit the Lotus Mobile Connect wiki to see the new design!

Feedback

If you have comments about the new template or anything else regarding the Lotus product wikis, use the Wiki Feedback link at the bottom of the home page.

Information Development Center

The Lotus product wikis and the new XPages wiki design are examples of innovation from within Barb Mathers' Lotus Information Development Center (IDC). IDC is focused on innovating and transforming our technical content to leverage the knowledge of the community. By implementing new technology and fostering a strong community of experts, we collaborate to create and improve product information. Want to learn more? Contact Joyce Davis, community manager, join the Lotus Technical Information and Education community in Lotus Greenhouse, or follow us on Twitter! www.twitter.com/LotusTechInfo

For more
information

Detailed information about using the wiki can be found in the online wiki help, in the footer of every wiki page. For additional information on the new XPages wiki template please contact:
Amanda Bauman, Lotus Wiki Program Manager
Jennifer Heins, WPLC Wiki and Technical Content Architect and Strategist
Kevin Giles, wiki application developer
Craig Lordan, wiki development manager

JUST PUBLISHED: "Writing standalone Java code that connects to IBM Lotus Domino"

Leslie Gallo — Fri, 12 Jun 2009 13:17:27 -0400

The article, "Writing standalone Java code that connects to IBM Lotus Domino" was published to the Notes and Domino wiki earlier this week. Here's the abstract:

The objective of the article is to provide guidance to Java™ developers on how to write standalone Java code that can seamlessly connect to IBM� Lotus� Domino�. This guide to the Java objects and APIs can be used to build Domino applications, providing a bridge for traditional Domino developers.

Thanks go out to the authors, Chhatrapal K Dhapekar/India/IBM and Ranjit Rai/India/IBM, for their efforts in producing this content.

Upcoming Webcast -- "What’s new and improved in Lotus Quickr V8.2" on Wednesday, June 17, 2009

Joy Freeman — Tue, 9 Jun 2009 09:16:53 -0400

The IBM Lotus Quickr team will host a Tech Exchange Webcast on the topic of "What's new and improved in Lotus Quickr V8.2" on Wednesday, June 17, 2009. Refer to the following technote for more details:

Title: Webcast: What's new and improved in Lotus Quickr V8.2 - June 17, 2009
URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21389710

JUST PUBLISHED: "Using the IBM Lotus Sametime Java toolkit from within a Lotus Sametime Connect toolkit plug-in"

Leslie Gallo — Mon, 8 Jun 2009 23:30:00 -0400

The first piece published in June is the developerWorks feature article, "Using the IBM Lotus Sametime Java toolkit from within a Lotus Sametime Connect toolkit plug-in", which is summed up as follows:

Learn how to use the full power of the low-level IBM� Lotus� Sametime� Protocol API exposed by the Java™ toolkit from within the easier development environment of the Lotus Sametime Connect toolkit. By extending the BuddyNote plug-in, which is one of the sample plug-ins provided with the Lotus Sametime software development kit (SDK), you can use the Server Storage API to store the notes about your buddies on the Lotus Sametime server rather than in a local configuration file.

Thanks go out to Brian O'Donovan for authoring this article.

New Quickr 8.2 resources added to the Lotus Quickr Support page

Scott Puls — Thu, 4 Jun 2009 13:33:41 -0400

The following Quickr 8.2 resources are now available from the Lotus Quickr Support site:

Planning your upgrade to Lotus Quickr 8.2

Lotus Quickr 8.2 Detailed System Requirements

Lotus Quickr 8.2 Release Notes

Lotus Quickr 8.2 Installation Guides

Lotus Quickr 8.2 Information Center

Also, be sure to review these important technotes:

Blank page or JavaScript error "Object expected" after install or upgrade of Lotus Quickr 8.2 if you do not enable Domino Servlet Manager (#1389017)

What are the supported upgrade paths for Lotus QuickPlace and Lotus Quickr? (#1316190)

JUST PUBLISHED: "Troubleshooting IBM Lotus Domino 8 mail routing issues"

Leslie Gallo — Thu, 4 Jun 2009 12:13:02 -0400

The white paper, "Troubleshooting IBM Lotus Domino 8 mail routing issues" has been published to the developerWorks Lotus technical library. It's by Seema Janjirkar and Ranjit Rai and the Abstract is as follows:

This white paper demonstrates how to identify and resolve IBM� Lotus� Domino� 8 mail routing problems. By explaining how and which debug to use, and how to analyze the debug output, it is intended to help customers debug mail-routing issues on their own. Support Engineers can also benefit from this paper by enhancing their understanding of the debug outputs and by using it as a "cheat sheet" in identifying and resolving common mail-routing issues.

Thanks go out to the authors for their efforts in producing this content.

Have you heard about the Domino Configuration Tuner yet?

Ann English — Wed, 3 Jun 2009 12:00:00 -0400

Lotus Developers and Support Engineers will be hosting an Open Mic on the Domino Configuration Tuner on June 9 & 10, 2009.

For conference call details, refer to Document #1388699, "Domino Configuration Tuner Open Mic conference calls - June 9 & 10, 2009".