Notes from Lotus Support

Sametime enablement material

Jennifer Kelley — Fri, 18 Jul 2008 13:36:15 -0400

I just came across Sametime enablement material on the Sametime product wiki that lists the enablement materials available for the Lotus Sametime product family. It consists of public link information that can be sent to partners and customers. The page links to loads of helpful resources.

How not to install Lotus Symphony when installing Notes 8

Jeffrey Alberts — Thu, 17 Jul 2008 19:01:21 -0400

If you're interested in learning how to save space by removing Lotus Symphony on a Notes 8 install, check out this new technote:

How not to install Lotus Symphony when installing Notes 8 (#1308406)

JUST PUBLISHED: Creating complex portlet Personalize pages using the IBM WebSphere Portlet Factory Customizer builder

Leslie Gallo — Mon, 14 Jul 2008 09:51:46 -0400

If you want to learn more about building custom portlet pages, read the newly published developerWorks article, "Creating complex portlet Personalize pages using the IBM WebSphere Portlet Factory Customizer builder".

Abstract: The IBM� WebSphere Portlet Factory Portlet Customizer builder can be used to rapidly build a user interface for portlet configure and edit modes. This article takes you through the steps necessary to use this builder, in conjunction with other builders, to create an edit mode model in WebSphere Portlet Factory that allows the user to customize the portlet’s behavior.

Thanks to the author, Ying Du, and all those involved in getting this content live on the Web.

About the Lotus CEO Community Collaboration bundle

Jennifer Kelley — Fri, 11 Jul 2008 07:17:48 -0400

For those interested, we just published this document about the Lotus CEO Community Collaboration bundle:

About the Lotus CEO Community Collaboration bundle

Excerpt: The Lotus CEO Community Collaboration bundle is an easy-to-buy solution that combines the team collaboration capabilities of IBM Lotus Quickr with the real-time communications of IBM Lotus Sametime and the social networking capabilities of IBM Lotus Connections. The Lotus CEO Community Collaboration bundle offers an easy way to get the most complete collaboration solution available - at a great value.

How to inform your users if their account is locked on a Domino Web server

Jennifer Kelley — Tue, 8 Jul 2008 16:03:33 -0400

Lotus Domino 8 introduced an often-requested feature -- Internet Password Lockout, the ability to lock a Web user's account after a number of failed log-in attempts (for details, refer to "Securing Internet passwords" in the Domino Administrator Help). However, if you want to tell your users why they are unable to access the Domino Web server, you have to modify the log-in form to provide a reason. Our Web Server Support team has documented the steps for you. Check out "How to inform users if user account has been locked out for Domino HTTP authentication" (#1308550).

Recording for Domino Mail Routing Open Mic call is now available

Joy Freeman — Tue, 8 Jul 2008 06:51:44 -0400

A recording of the Open Mic conference call with Lotus Development and Support Engineers to discuss questions about Domino mail routing is now available.

The technote Domino Mail Routing Open Mic call - May 22, 2008 (#1305178) includes the following information:

links to download the recordings
an index of each recording
a summary of the questions asked

Visit the Lotus Support Tech Exchange page for a list of other scheduled Open Mic calls and Webcasts.

Recording available of 26 June Open Mic- Install and configure Lotus Quickr 8.1 services for Portal in a cluster

Jennifer Kelley — Tue, 1 Jul 2008 20:16:16 -0400

Recordings are now available for the Open Mic call hosted on June 26, 2008, on the topic of installing and configuring Lotus Quickr 8.1 services for WebSphere Portal in a clustered configuration.

For a timeline summary and links to the recordings, refer to "Lotus Tech Exchange recording: Install and configure Lotus Quickr 8.1 services for WebSphere Portal in a cluster - 26 June 2008"

Visit the Lotus Support Tech Exchange page for a list of other scheduled Open Mic calls and Webcasts.

Remember to take advantage of Fix Central!

Tracey Nolander — Tue, 1 Jul 2008 17:01:33 -0400

One of our new and most popular IBM Electronic Support tools is Fix Central. Fix Central enables you to search for, select, order, and download fixes to your system with a choice of delivery options. Fixes provide changes to your software, licensed internal code, or machine code that resolve known problems, add new function, and keep your system, software, or hardware management console operating efficiently at the latest fix levels.

Some Fix Central highlights:

Acquire fixes and updates for IBM software
Search for fixes, fix packs, or individual APARs
Scope search results by version and platform
Check for requisite fixes automatically
Choose preferred download method: HTTP, FTP, or Download Director
The Lotus software products currently supported by Fix Central are:
- Lotus Connections
- Lotus Domino (Fix Packs only)
- Lotus Domino Document Manager
- Lotus Expeditor
- Lotus Mobile Connect
- Lotus Notes Traveler
- Lotus QuickPlace
- Lotus Quickr
- Lotus Quickr Content Integrator
- Lotus Sametime
- Workplace Collaborative Learning
- Workplace Web Content Management
Coming soon:
- Lotus Forms
Additionally, the WebSphere-branded Portal family of products supported by Fix Central include:
- WebSphere Dashboard Framework
- WebSphere Portal
- WebSphere Portlet Factory
For an updated list any time, see Fix Central Supported Products

We encourage you to take advantage of all that Fix Central has to offer!

Composite application assembly Part 2 article published this week

Leslie Gallo — Fri, 27 Jun 2008 13:14:30 -0400

As promised--and hot on the heels of Part 1--this week we went live with the developerWorks article, Developing composite applications: Composite application assembly, Part 2. Here's the Abstract:

Learn general design tips and techniques that you can use to assemble highly productive and compelling applications. In this second part of a two-part article, we focus on designing for change, on wiring strategies, and how to prototype your layout.

Thanks to the authors for their continued dedication to authoring this and all the composite apps articles in this multi-part series, now totaling 8 articles!

Sametime 7.5.1 CF2 is available

Ryan Desjardins — Thu, 26 Jun 2008 14:49:57 -0400

The latest maintenance release for the Sametime 7.5 code stream was just made available today. This update includes updates to the Sametime server, Connect client and stand-alone Mux packages. There are no updates for Sametime Advanced or Gateway.

A document About Sametime 7.5.1 Cumulative Fix 2 (CF2) was just published and contains the information and links that you need.

All images are posted on IBM Fix Central. You need an ibm.com ID to access the files. Anyone can register to obtain an ID.

Fix for Sametime Advanced 8.0 with Notes 8.0.1

Jennifer Kelley — Thu, 26 Jun 2008 08:40:52 -0400

A fix is now available which will allow you to integrate Sametime Advanced 8.0 with a Notes 8.0.1 client.

Sametime Advanced 8.0 embedded in Notes 8.0.1

Lotus Sametime on IBM i migration process

Jennifer Kelley — Tue, 24 Jun 2008 12:57:41 -0400

We just published a new presentation to IBM Education Assistant which covers all of the steps involved in migrating a Domino Sametime server from one IBM i system or logical partition to another.

Lotus Sametime on IBM i migration process

Domino Server Performance Open Mic conference call

Terri Puckett — Fri, 20 Jun 2008 15:07:00 -0400

You are invited to attend an Open Mic conference call on the topic of Domino Server Performance. This opportunity to speak with experts on this specific topic is completely free of charge.

The call will take place on Wednesday, June 25, 2008 at 10:00 AM eastern US time (2:00 PM GMT)

For dial-in information as well as instructions about how to submit a question in advance, refer to document Domino Server Performance Open Mic conference call - June 25, 2008 (#1307718).

Lotus Quickr IEA videos on setting up SSO, collecting troubleshooting data, and more

Jennifer Kelley — Fri, 20 Jun 2008 12:16:00 -0400

Our Support team for Lotus Quickr has developed and published some IBM Education Assistant (IEA) multimedia modules to assist you with using Lotus Quickr services for Lotus Domino. If you'd like to watch over someone's shoulder for setting up SSO, click the multimedia link in "How to enable multi-server single sign-on for QuickPlace or Lotus Quickr". If you do have a problem with Lotus Quickr, you can read and watch "Collecting data for Lotus Quickr services for Lotus Domino" for a list of troubleshooting data to collect and to see how to collect it.

For more Lotus Quickr multimedia, go directly to the IBM Education Assistant and browse what's available.

Another composite applications article published on developerWorks

Leslie Gallo — Fri, 20 Jun 2008 09:17:39 -0400

Hello all,
The developerWorks article, "Developing composite applications: Composite application assembly, part 1" is hot off the presses (so to speak). It's the first part of a two-part article, which in turn is part of the ongoing multiple-part series on composite applications:

Abstract: Learn general design tips and techniques that you can use to assemble highly productive and compelling composite applications. In this first part of a two-part article, we focus on navigation and page design.

Look for part 2 to go live on the Web next week!

As usual, thanks to the authors, Jo Grant, Craig Wolpert, and to Nancy Hannigan for their help.

Exciting Changes to Lotus Product Wikis! You Could Win a $25 Amazon Gift Card!

Joyce Davis — Thu, 19 Jun 2008 14:37:00 -0400

OVERVIEW

On June 16th, Lotus introduced our program to publish product wikis on a new Domino-based platform. Our product wikis are intended to help you find technical product information more easily, as well as allow you to contribute directly to that content. All wiki content is editable by anyone who registers for an account on our developerWorks: Lotus web site. This is only the beginning. Stay tuned for announcements for other Lotus product wikis!

In conjunction with the roll-out, we are announcing a wiki incentive program that awards $25 Amazon gift cards to external contributors to our product wikis.

ADDITIONAL INFORMATION

New Wiki Platform
Below are some highlights of what you'll find on the wikis:

New look and feel
RSS feeds enable you to be notified when something new has been added to the wiki
Tag clouds linked to the main categories provide easier navigation
Technical content resource pages link to additional product content located outside the wiki, such as demos, data sheets, product documentation, community resources, and technical education information
All articles are open for editing - including articles posted by IBMers
Article revision history - easily access earlier versions of an article
Easy editing - use rich text or HTML to create or edit content. IBMers are asked to use their Notes Client rather than contributing via the web interface.
Identify IBM authors/editors by looking for the IBM logo next to an article

Gift Card Giveaway for Contributions
Do you have a Domino best practice to share? Have you recently deployed Lotus Connections, Sametime or Quickr and want to let others know how you did it? Do you have Portlet Factory samples or a Composite Application you've been wanting to show off? If so, we're providing you the opportunity to share your expertise! Just take a minute to share some of your knowledge and you could be eligible for a $25.00 Amazon gift card!

One Prize will be awarded to the first fifty (50) external contributors who submit a new, original entry of 250 words or more to one of the wikis.

WIKI LINKS

Lotus Notes and Domino wiki
Lotus Quickr wiki
Lotus Sametime wiki
Lotus Connections wiki
IBM Composite Applications wiki
WebSphere Portlet Factory wiki

WebSphere Portal, Lotus Forms and IBM Mashup Center wikis coming soon!

GIFT CARD GIVEAWAY ELIGIBILITY

NO PURCHASE NECESSARY. VOID WHERE PROHIBITED. Open to legal residents in the fifty States of the United States and the District of Columbia. Do not enter if you are not located in the United States at the time of entry. Employees of IBM, Lotus and their subsidiaries, advertising and promotion agencies, and the immediate families of each are not eligible to participate. Please see official rules for more information. One Prize will be awarded to the first fifty (50) contributors who submit a new, original entry of 250 words or more to one of the IBM Lotus or WebSphere Portal wikis.

Security or certificate errors when using agents in Domino Off-Line Services subscriptions

Jennifer Kelley — Wed, 18 Jun 2008 20:55:04 -0400

When using agents in Domino Off-Line Services (DOLS) subscriptions, you may encounter security or certificate errors. These errors commonly surface when synchronizing or installing an off-line subscription.

For possible causes and solutions, refer to document #1306798, "Resolving common issues associated with using agents in Domino Off-Line Services subscriptions"

We better take Firefox 3 seriously!

Jennifer Kelley — Wed, 18 Jun 2008 12:14:05 -0400

Firefox 3 was made available yesterday. At its download peak yesterday, users were downloading the release 14,000 times per minute! Holy cow.

Check out CNET's Firefox page for more info: Firefox 3 on CNET

I think this means that this browser absolutely cannot be ignored by web developers :)

Fixes for Lotus Connections 2.0

Jennifer Kelley — Tue, 17 Jun 2008 11:32:45 -0400

There are a few fixes (patches) for the newly-released Lotus Connections 2.0 that Development has just made available on IBM Fix Central.

Note that you must first download this Update Installer which is the tool that is used to install a fix:

Update Installer for Lotus Connections V2.0.0.0 (#4019498)

... and these are the new fixes:

LO30568: Problem in the JavaScripts used for NamePicker in Activities (#4019509)

LO30573: Address IE memory leaks (#4019504)

LO30655: Communities is not using anti-virus (#4019500)

Instant Messaging: Productivity Burden or Boon?

Jennifer Kelley — Fri, 13 Jun 2008 14:50:20 -0400

As someone who works from a remote office, I found this article from PC World interesting. From the article:

"IM users will report lower levels of disruptive interruption than non-users"

and

"an IM conversation is an interruption that you can put off until you're ready to cope with it. In that sense, it's certainly less disruptive than a phone call, or a knock on the side of your cubicle."

I agree with the article whole-heartedly. I don't imagine I'd be as effective in my job without instant messaging (and of course, we use Lotus Sametime as our IM tool). I also don't find IMs annoying or intrusive because I don't have to look at them until I'm ready. Working remotely, I can't "roll over" to the person next to me in the office to ask a question, but I think I'd prefer to send them an instant message anyway. That way, they can respond to me when they finish their current train of thought, or hang up the phone, or get bored with the conference call they are on.

An interesting article indeed.