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Community Articles > WebSphere Dashboard Framework > WebSphere Dashboard Framework - Developing a custom escalation handler for alerts
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About the Original Author

Rob Flynn
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  • Articles authored: 237
  • Articles edited: 298
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Community articleWebSphere Dashboard Framework - Developing a custom escalation handler for alerts

Added by Rob Flynn | Edited by IBM contributor Rob Flynn on January 5, 2010 | Version 11
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expanded Abstract
collapsed Abstract
No abstract provided.
Tags: Alerts, Escalation
The default Escalation Handler, AlertAgeEscalationHandler.java, implements an escalation rule based on alert age.

Follow these steps to use the Java interface EscalationHandler.java to develop a custom escalation handler.
  1. Write a class to implement EscalationHandler.java (for example, NewRuleEscalationHandler.java). Three abstract methods should be implemented.
  2. If the custom escalation handler needs special configuration data from end users, additional pages need to be developed. To change to the new escalation rules, there are some changes that need to be made to the ManageAlertsSupport.model.
  3. To display the new escalation rule, define a new resource key in ManageAlertsSupport.properties (for example, escalationHandler_NewRule = Escalate Based Upon New Rule). To support localization, this resource key should be defined in other language property files.
  4. Add a new entry in the escalationHandlers.xml file located in the WEB-INF/solutions/alerting/config directory. After adding the entry, the code should be similar to the the code fragment below. 

<Escalations resources="com.bowstreet.solutions.alerting.admin.ManageAlertsSupport">
<Escalation resource_key="escalationHandler_AlertAge">
<Label>Escalate Based Upon Alert Age</Label>
<Value>
com.bowstreet.solutions.alerting.impl.escalation.AlertAgeEscalationHandler
</Value>
</Escalation>
<Escalation resource_key="escalationHandler_NewRule">
<Label>Escalate Based Upon New Rule</Label>
<Value>
com.bowstreet.solutions.alerting.impl.escalation.NewRuleEscalationHandler
</Value>
</Escalation>
</Escalations>

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Version Comparison     
VersionDateChanged by              Summary of changes
This version (11)Jan 5, 2010 10:54:00 AMRob Flynn  IBM contributor
10Jan 5, 2010 10:53:49 AMRob Flynn  IBM contributor
9Sep 17, 2008 4:44:48 PMKerry Thompson  IBM contributor
8Sep 17, 2008 3:37:56 PMKerry Thompson  IBM contributor
7Sep 17, 2008 3:37:33 PMKerry Thompson  IBM contributor
6Sep 16, 2008 5:15:32 PMKerry Thompson  IBM contributor
5Jun 23, 2008 11:45:58 AMRob Flynn  IBM contributor
4Jun 17, 2008 10:30:14 AMRob Flynn  IBM contributor
3Jun 13, 2008 1:18:45 PMRob Flynn  IBM contributor
2May 30, 2008 2:49:22 PMRob Flynn  IBM contributor
1May 22, 2008 9:57:23 AMRob Flynn  IBM contributor
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