BUS-R02 The IBM Kenexa Talent Suite: Overview and Strategy
Mary Ann Johnson, Executive Consultant;
Shannon Wu-Lebron, Retain Center of Competence, IBM Global Business Services
In today’s social world, is your loyalty program competitive, relevant and compelling for consumers? How can you refine it to make it even better? Do you have ways to measure the ROI of your program as you manage social, mobile and location based digital experiences? This session provides insights into real-world examples that take loyalty to a new level. Learn how forward-thinking companies are successfully empowering people, reducing costs and increasing the reuse of existing investments to monetize social capabilities in their omnichannel environments. (Level: Introductory)
This video is a recording of a session held at the Exceptional Web Experience Conference, Anaheim 2014.
To watch the video, click the play button.