TroubleshootingAdded by IBM on October 1, 2012 | Version 1 (Original)
|This section provides information on troubleshooting various aspects of Mobile Portal Accelerator. For additional troubleshooting information, see the documentation for the other products that run with Mobile Portal Accelerator components, for example, WebSphere® Portal.
Note that Mobile Portal Accelerator uses the logging and trace facilities that are contained in WebSphere
Portal. See the WebSphere
Portal product documentation for information about enabling tracing and logging.
Diagnostic checksRelated information
You should verify that the system has been installed and is running correctly by perform the various basic diagnostic checks.
Using IBM Support Assistant (ISA) add-ons to communicate with IBM Support
® Support Assistant (ISA) add-on is available on the web for Mobile Portal Accelerator. Use the ISA client application to install and use add-ons.
Using the device repository for troubleshooting
Consulting the device repository is a useful way to identify and resolve problems that occur as you use the Mobile Portal Accelerator product.
Message logging and trace information
When performing problem determination, refer here for the locations of log messages and trace information for Mobile Portal Accelerator extensions, Multi-Channel Server, and Media Access Proxy (MAP).
There are various informational, warning, and error messages that may be generated by IBM
Mobile Portal Accelerator.
The following topics describe ways to resolve common problems that can occur during installation or during the operation of Mobile Portal Accelerator.
WebSphere Portal product documentation