Troubleshooting an environment consists of IBM WebSphere Portal Version 8 and IBM Connection Version 4.5 requires you to acquire data about the two products installation details, versions and logs. You can use various scripts, techniques, and patterns to address issues that you might find when running your environment.
For detailed information on how to troubleshoot these two products, use the links below:
In case you cannot resolve the problem by yourself, there is the option of creating a Problem Management Record (PMR) with your local IBM support or by this link
. Opening a PMR requires you to provide your IBM Customer Number (ICN), version details of your environment, and the description of the problem. You can find more information about how to create a PMR by click here