Go to parent topic - Pattern 2: Putting social into context.
Let us see a use case of how a citizen on entering the city government social portal website can perform his job from home instead of visiting the various departments in city government office.
Frank, a citizen checks the city government social portal website from his home and reads Mayor's Blog everyday to be aware of the Mayor's vision for the New year 2013, Health care improvement actions planned in the city and also he came to know that Mayor is opening a school for poor in his near by locality. He clicks on some of the links in the right side to download Birth/Death certificates, to submit Building Plan for getting approval from government, to pay the Property Tax, for various Online Civic Services like Water/Sewage connection to his home, Telephone connection, etc, to submit Online Public Grievance like removal of a dead tree from the road, street light not working, request for a new bus service, electricity repair work in his area, request for a park in his area, report a fraud in a government department, garbage not cleaned for many days, etc. He also goes through the wikis to read several guides like How to apply for Social Security Number, Pay property tax, Transfer Provident Fund etc. Also, there are some public forums which answers his questions like how to segregate the garbage before throwing to dustbins, he wants to change his address and all correspondence in his records, etc. He also asks his questions related to government rules, policies in Forums which will be later answered by public or government officials. Using the Search box in the page, he searches for various forms, guides, wikis, forums to find a relevant information from the website instead of manually visiting every page.
Here, the Citizen's web page uses internally the various social portlets and web portlets like Blogs, Wikis, Forums, Bookmarks, Search which are added by a page designer using the Social Rendering features.
Let us see a use case of how a government employee on entering the city government social portal website get to know the happenings in various government departments and be connected with his colleagues.
Frank is also the government employee, he checks the city government Portal website to download the various files required for his job like Salary Grades, Pension Plan, Medical Benefits, Workplace Safety Ratings and reads them. By using the various Human Resource applications listed in the page like Leave Management, Payroll, Provident Fund, Pay your Income Tax and Benefits, he applies for a leave, verifies his monthly salary and Provident Fund accumulation, pays his income tax dues, submits his expenses for reimbursement. By using the Tag Cloud, he can filter the files which got displayed in Download Files. He reads the Latest News headline section in the page to be aware of the news from various departments in government office. The Employee Blog section makes him aware of the happenings in his community. He reads the blogs and also post his comment on it, write blogs and shares his views, ideas, concerns, information regarding his daily job, Government policies, Citizens welfare in the community. He also searches in the People search to know more details about a colleague who newly joined his team, finding an expert in another department, finding a relevant team mate for a position in his team. He uses the Activities service to track the progress of other's work. He stays connected with his Colleagues using the Mail and Messaging service available in Portal. He gets his queries answered by joining a relevant community in the website. He also finds the members of a community in the Members section. The People web page of city government Portal website will look something similar to the page below:
The People web page uses internally the various social portlets which are added by a page designer using the Social Rendering features. Here the Latest News section is a Blog portlet which uses the WCM Personalization Simple List design. The Employee Blog section is a Blog portlet which uses the Personalization Comprehensive List design. The Download Files uses the List of Files portlet which is again a Simple List design. A page designer also adds some of the customized portlets using Administration, Manage Pages section. The People search portlet is added using the Social Rendering People Finder component.
This topic is part of the Pattern 2 description: