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IBM WebSphere Portal Enable for z/OS
IBM WebSphere Portal Enable 7 for zOS Product Documentation
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Data collection and symptom analysis for z/OS
June 23, 2012
Use the Customization Dialog to collect information pertinent to a problem and then send the information to IBM® Support for analysis and help in determining the source of the problem.
Use the Customization Dialog to collect information pertinent to a problem and then send the information to
® Support for analysis and help in determining the source of the problem.
Complete the following steps to collect data and symptom analysis:
If the support team has requested tracing, enable it now as instructed and then re-create the problem. If no tracing is requested, skip to the next step.
® Portal Customization Dialog.
On the Portal configuration panel, select
to display the help panel if you need assistance defining the variables.
Generate the customization jobs.
Follow the Customization Dialog instructions for submitting the customization jobs.
If you did not automatically FTP your results, locate the
file or the
file in the
directory. Follow the instructions in "Exchanging information with IBM Technical Support for problem determination" to manually FTP your results.
Tools for troubleshooting and diagnostics
Manual creation of aspect-enabled JAR files
Download the IBM Support Assistant Lite for Websphere Portal
Self-Help Central for WebSphere Portal
Exchanging information with IBM Technical Support for problem determination
BM Support Assistant Lite for WebSphere Portal tool User's Guide
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Jun 23, 2012 8:23:39 PM
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