When you open a new service request with IBM Technical Support you will see a new module on the right hand side after
you submit the request. If you would like to chat with us, click on the Request to chat button on the right hand side. This has been built off the new Sametime 8.5 Web Proxy SDK and we invite everyone to check it out.
For more information see http://www-01.ibm.com/software/lotus/support/chat/