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developerWorks  >  Lotus  >  Forums & community  >  IBM Sametime Forum

IBM Sametime Forum

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Anders Aslund 28.Nov.11 07:44 AM a Web browser
Sametime Mobile 8.5.2 IFR1 Linux


Hello!

I cannot connect the Sametime Android client.

Server is upgraded to Sametime 8.5.2 IFR1 and the iPhone users have no big problems using their application (the app does not automatically reconnect on server restart, only problem with iphone so far).

The android application says:
"Unable to connect to Sametime. Check your settings".
I have tried username, shortname email etc.

The row:
2011/11/28 13:28:04.628 16 FINE login.communityLoggedIn:828 CommunityLoggedin - error 16
Is also what the browser says when I try login using that on Android handset. But using my desktop Computer with Firefox then there is no problems logging in.

Log from device:
2011/11/28 13:27:58.480 1 FINE SametimeApplication.onCreate:57 Sametime Application, onCreate()
2011/11/28 13:27:58.511 1 INFO InstallerService.onStartCommand:225 Lotus Installer service started with intent=Intent { cmp=com.ibm.android.sametime/com.lotus.mobileInstall.InstallerService (has extras) }
2011/11/28 13:27:58.530 1 FINE InstallerService.onStartCommand:241 retryDownload=false,retryUpdate=false,updateNow=false,packageAdded=true,updateSingle=null
2011/11/28 13:27:58.531 1 FINE InstallerService.checkAlarm:429 Automatic update turned off. Not doing anything.
2011/11/28 13:27:58.531 1 FINE InstallerService.checkAlarm:383 ENTRY: false
2011/11/28 13:27:58.532 1 INFO InstallerService.allDone:465 Lotus Installer service stopped
2011/11/28 13:27:58.960 1 FINE login.onCreate:267 Login: onCreate, Intent flags = 0x4010000
2011/11/28 13:27:59.091 1 FINE login.onCreate:293 login: onCreate()
2011/11/28 13:27:59.152 1 FINE login.findInitialSettings:573 findInitialSettings: run(), config
2011/11/28 13:27:59.153 1 FINE login.configFromLmi:468 username = FirstName LastName
2011/11/28 13:27:59.153 1 FINE login.configFromLmi:466 configFromLmi: getting username from LMI
2011/11/28 13:27:59.153 1 FINE login.configFromLmi:460 configFromLmi enter
2011/11/28 13:27:59.154 1 FINE login.configFromLmi:491 configFromLmi - getting server address mLmiServer= https://webchat.company.comport mLmiServerPort = null
2011/11/28 13:27:59.155 1 FINE login.configFromLmi:474 configFromLmi: getting password from LMI
2011/11/28 13:27:59.167 1 FINE UiUtils.clearNotification:621 clearNotification id=3
2011/11/28 13:27:59.168 1 FINE UiUtils.clearNotification:621 clearNotification id=4
2011/11/28 13:27:59.168 1 INFO UiUtils.ongoingNotificationOff:274 ****UiUtils.ongoingNotificationOff()
2011/11/28 13:27:59.168 1 INFO login.onStart:156 login onStart() called
2011/11/28 13:27:59.168 1 FINE UiUtils.clearNotification:621 clearNotification id=3
2011/11/28 13:27:59.169 1 FINE login.onResume:103 login.onResume register prefs
2011/11/28 13:27:59.236 1 FINE PreferenceService.getStatusMessage:739 getStatusMessage() ----
2011/11/28 13:27:59.246 1 INFO InstallerService.onStartCommand:225 Lotus Installer service started with intent=Intent { cmp=com.ibm.android.sametime/com.lotus.mobileInstall.InstallerService (has extras) }
2011/11/28 13:27:59.264 1 FINE InstallerService.onStartCommand:241 retryDownload=false,retryUpdate=false,updateNow=false,packageAdded=false,updateSingle=com.ibm.android.sametime
2011/11/28 13:27:59.274 11 INFO CheckForUpdateHandler.run:94 Getting update for Sametime.
2011/11/28 13:27:59.275 11 FINE AuthenticationMode.getMode:62 GetAuthenticationLockoutMode - exit(0)
2011/11/28 13:28:01.153 11 FINE AuthenticationMode.setMode:46 SetAuthenticationLockoutMode - enter(0)
2011/11/28 13:28:01.358 1 FINE AuthenticationMode.setMode:46 SetAuthenticationLockoutMode - enter(0)
2011/11/28 13:28:01.374 1 FINE login.saveFields:727 login - saveFields()
2011/11/28 13:28:01.374 1 FINE PreferenceService.setUserName:300 SetUserName = FirstName.LastName@company.com
2011/11/28 13:28:01.376 1 FINE login.saveFields:739 saveFields() - mUserNameText = FirstName.LastName@company.com mLmiUsername = FirstName LastName
2011/11/28 13:28:01.423 14 FINE HTTPComm.initConnectionClient:139 HTTPComm.initConnectionClient()
2011/11/28 13:28:03.060 11 FINE CommonHttpClient$QueryX509TrustManager.checkServerTrusted:955 ENTRY: checkServerTrusted - no badcert callback registered or no context
2011/11/28 13:28:03.818 14 FINE HTTPComm.initConnectionClient:168 HTTPComm.initConnectionClient() - ConnClients are ready.
2011/11/28 13:28:03.820 14 FINE PreferenceService.getStatusMessage:739 getStatusMessage() ----
2011/11/28 13:28:03.847 11 FINE AuthenticationMode.getMode:62 GetAuthenticationLockoutMode - exit(0)
2011/11/28 13:28:03.848 11 FINE CommonHttpClient$CommonHttpRequestInterceptor.handleRequestCompression:527 EXIT
2011/11/28 13:28:03.942 14 INFO STProxy.logon:288 login: mServerUrl = http://webchat.company.com:80 userName = FirstName.LastName%40company.com
2011/11/28 13:28:03.943 16 FINE HTTPComm.sendURLRequest:384 HttpComm: sendUrlRequest - command = 1
2011/11/28 13:28:03.947 16 FINE HTTPComm.sendURLRequest:435 Before Execute req = POST command = 1
2011/11/28 13:28:04.118 16 FINE AuthenticationMode.getMode:62 GetAuthenticationLockoutMode - exit(0)
2011/11/28 13:28:04.119 16 FINE CommonHttpClient$CommonHttpRequestInterceptor.handleRequestCompression:527 EXIT
2011/11/28 13:28:04.395 11 FINE CommonHttpClient$CommonHttpResponseInterceptor.process:541 ENTRY: Processing response
2011/11/28 13:28:04.396 11 FINE CommonHttpClient$CommonHttpResponseInterceptor.process:679 EXIT: Processing response
2011/11/28 13:28:04.396 11 FINE CommonHttpClient$CommonHttpResponseInterceptor.process:567 status code = 200
2011/11/28 13:28:04.518 11 INFO CheckForUpdateHandler.run:125 No update found for Sametime.
2011/11/28 13:28:04.577 16 FINE CommonHttpClient$CommonHttpResponseInterceptor.process:541 ENTRY: Processing response
2011/11/28 13:28:04.579 16 FINE CommonHttpClient$CommonHttpResponseInterceptor.process:567 status code = 200
2011/11/28 13:28:04.580 16 FINE CommonHttpClient$CommonHttpResponseInterceptor.process:679 EXIT: Processing response
2011/11/28 13:28:04.583 16 FINE HTTPComm.sendURLRequest:447 After Execute req = POSTcommand = 1
2011/11/28 13:28:04.584 16 INFO HTTPComm.sendURLRequest:450 Http status = 200 command = 1
2011/11/28 13:28:04.586 16 FINE STProxy.httpResponse:990 HttpResponse 1 mLogon = true mInRelogInfalse status = 200
2011/11/28 13:28:04.625 16 FINE STProxy.httpResponse:1089 Command = 1 Raw data: (not printed) size = 32
2011/11/28 13:28:04.628 16 FINE login.communityLoggedIn:828 CommunityLoggedin - error 16
2011/11/28 13:28:04.640 1 FINE login.onCreateDialog:1031 Showing login error popup
2011/11/28 13:28:04.655 16 FINE STProxy.httpResponse:1572 HttpResponse exit1 mLogon = false mInRelogInfalse
2011/11/28 13:28:04.664 11 FINE InstallerService.checkAlarm:383 ENTRY: false
2011/11/28 13:28:04.666 11 INFO InstallerService.allDone:465 Lotus Installer service stopped
2011/11/28 13:28:04.666 11 FINE InstallerService.checkAlarm:429 Automatic update turned off. Not doing anything.
2011/11/28 13:28:09.863 1 FINE UiUtils.sendLogs:927 No crash log
2011/11/28 13:28:09.864 1 FINE UiUtils.sendLogs:929 export / send log

Log from server:
[11/28/11 13:33:22:345 CET] 00000026 LoginTimeoutH W com.ibm.rtc.stproxy.servlet.LoginTimeoutHandler handleSessionTimeout jsessionid[xPQxfs3XRhvd0idnrZ-hvqk] sessionId[3b652ece-b88a-44f9-b8e8-ddbb484933c7] + user[CN=FirstName LastName,O=Company]
[11/28/11 13:33:22:347 CET] 00000029 awareness I WIO channel was closed, reason [0]
[11/28/11 13:34:41:648 CET] 00000029 CommunityServ W com.ibm.collaboration.realtime.stproxy.services.community.CommunityService loggedOut CLFRX0027E: User FirstName.LastName@Company.com is logged out from null Reason: 8000022a
[11/28/11 13:34:41:649 CET] 00000028 CommunityServ W CLFRX0027E: Unable to complete the login request for user FirstName.LastName@Company.com: Reason: {2}
[11/28/11 13:40:24:828 CET] 0000001e CommunityServ W com.ibm.collaboration.realtime.stproxy.services.community.CommunityService loggedOut CLFRX0027E: User FirstName.LastName@Company.com is logged out from null Reason: 8000022a
[11/28/11 13:40:24:830 CET] 0000002b CommunityServ W CLFRX0027E: Unable to complete the login request for user FirstName.LastName@Company.com: Reason: {2}






[Solved]Error 16 using Android Clie... (Anders Aslund 28.Nov.11)
. . RE: Error 16 using Android Client (Carl Tyler 28.Nov.11)
. . . . RE: Error 16 using Android Client (Anders Aslund 28.Nov.11)
. . . . . . RE: Error 16 using Android Client (Anders Aslund 28.Nov.11)





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