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developerWorks  >  Lotus  >  Forums & community  >  IBM Sametime Forum

IBM Sametime Forum



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Alex Zimarev 11.Nov.13 06:53 AM a Web browser
Administration 9.0 Windows

I am trying to deploy Sametime 9 and I got to the point when I have to install the Video Manager. It is being installed on a virtual Windows 2012 x64 server, like other components. However, my installation fails with these errors:

Unable to find custom install operation java.lang.ClassNotFoundException: A package has an issue that cannot be resolved by Installation Manager. Identify the package that has the issue by looking at the installation history. In Installation Manager, click File > Installation History. In console mode, enter S: View Installation History. Contact IBM customer support.

I am looking at the log now and I see that this message is preceded by warnings:

Unable to find classpath entry: "c:\IBM\WebSphere\MediaServerPNVMGR\console\SSCPostInstall.jar"
Unable to find classpath entry: "c:\IBM\WebSphere\MediaServerPNVMGR\console\consoleDepClient14.jar"
Unable to find classpath entry: "c:\IBM\WebSphere\MediaServerPNVMGR\console\consoleDepClient14.jar"

When the installation stops, the c:\IBM\WebSphere\MediaServerPNVMGR directory is removed so I am unable to check if these files are physically present.

I checked ffdc files and I see one message many times

Connector not available: javax.naming.ServiceUnavailableException: A communication failure occurred while attempting to obtain an initial context with the provider URL: "". Make sure that any bootstrap address information in the URL is correct and that the target name server is running. A bootstrap address with no port specification defaults to port 2809. Possible causes other than an incorrect bootstrap address or unavailable name server include the network environment and workstation network configuration. [Root exception is org.omg.CORBA.TRANSIENT: Connection refused:,port=2809 vmcid: IBM minor code: E02 completed: No] is a clean machine with only WAS 8.5 and required fixes installed on it. No firewall. Installation is being performed on the machine itself.

Sametime 9 Video Manager install fa... (Alex Zimarev 11.Nov.13)
. . RE: Sametime 9 Video Manager instal... (Klaus Bild 11.Nov.13)
. . . . RE: Sametime 9 Video Manager instal... (Neeraj S 12.May.17)
. . . . . . RE: Sametime 9 Video Manager instal... (Carl Tyler 12.May.17)

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