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developerWorks  >  Lotus  >  Forums & community  >  IBM Sametime Forum

IBM Sametime Forum

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Marco Ensing 18.Dec.14 01:31 PM a Web browser
Audio/visual services 9.0 Windows


Hi all,

Whenever I try to start an Audio/Video call within a meeting I get this 503 SIP error.

The call was not completed due to a dialing error.
.................................................................
AVKCS2200E: Failure response 503 received in response to invitation to CN=Student Test,O=ACME. Reason is: Unspecified Dial Failure



SystemOut.log PR+CF

[12/18/14 18:54:20:766 CET] 000000c5 ConferenceIns W com.lotus.sametime.telephony.sipfocus.ConferenceInstance getMessageBundleForUser AVKCS0112W: No locale found for user CN=Student Test,O=ACME. Default locale en_US will be used
[12/18/14 18:54:20:781 CET] 000000c5 StateInviteMc E com.lotus.sametime.telephony.sipfocus.StateInviteMcuPending doErrorResponse AVKCS0007E: Unexpected response code 503 for SIP INVITE for SIP ConferenceId TCSPI_ID=[68]com.ibm.mediaserver.telephony.conferencing.service.ConferenceService/1000 and SIP user sips:1000@videomanager.ACME.org:5061;transport=TLS;endpoint=client<<<<
SIP/2.0 503 Service unavailable
Content-Length: 0
Via: SIP/2.0/TLS mediamanager.ACME.org:5081;rport=64459;ibmsid=local.1418925233813_5_7;branch=z9hG4bK211860078388560;received=6.66.179.211
CSeq: 2 INVITE
To: <sips:1000@videomanager.ACME.org:5061;transport=TLS;endpoint=client>
From: <sips:student.test%40ACME.org@mediamanager.ACME.org:5081;placeid=57079619-7e3e-4aa6-8b00-1ada58d5b7df;endpoint=mcu>;tag=6348930597586443_local.1418925233813_5_7
Call-ID: 906919099820247@6.66.179.211


[12/18/14 18:54:20:938 CET] 000000c5 ConferenceIns E com.lotus.sametime.telephony.sipfocus.ConferenceInstance cleanupMcuSession Can not create a CANCEL request by this method.
java.lang.IllegalArgumentException: Can not create a CANCEL request by this method.
at com.ibm.ws.sip.container.tu.TransactionUserImpl.createRequest(TransactionUserImpl.java:833)
at com.ibm.ws.sip.container.tu.TransactionUserWrapper.createRequest(TransactionUserWrapper.java:578)
at com.ibm.ws.sip.container.servlets.SipSessionImplementation.createRequest(SipSessionImplementation.java:290)
at com.lotus.sametime.telephony.sipfocus.ConferenceInstance.cleanupMcuSession(ConferenceInstance.java:706)
at com.lotus.sametime.telephony.sipfocus.ConferenceInstance.removeUser(ConferenceInstance.java:650)
at com.lotus.sametime.telephony.sipfocus.ConferenceState.sendByeWithReason(ConferenceState.java:662)
at com.lotus.sametime.telephony.sipfocus.StateInviteOtherClientPending.otherOfferFail(StateInviteOtherClientPending.java:617)
at com.lotus.sametime.telephony.sipfocus.StateInviteMcuPending.doErrorResponse(StateInviteMcuPending.java:335)
at com.lotus.sametime.telephony.sipfocus.ConferenceManager.doErrorResponse(ConferenceManager.java:1425)
at com.ibm.mediaserver.ConferenceFocusServlet.doErrorResponse(ConferenceFocusServlet.java:287)
at javax.servlet.sip.SipServlet.doResponse(SipServlet.java:603)
at javax.servlet.sip.SipServlet.doResponseWrapper(SipServlet.java:623)
at javax.servlet.sip.SipServlet.service(SipServlet.java:901)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1227)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:776)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:458)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.ibm.ws.sip.container.was.SipFilter.doFilter(SipFilter.java:100)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:909)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.wsspi.webcontainer.WebContainer.handleRequest(WebContainer.java:95)
at com.ibm.ws.sip.container.was.SipMessage.dispatch(SipMessage.java:1397)
at com.ibm.ws.sip.container.was.SipMessage.run(SipMessage.java:1368)
at com.ibm.ws.sip.container.was.WebsphereInvoker.invokeSipServlet(WebsphereInvoker.java:140)
at com.ibm.ws.sip.container.router.SipRouter.invokeSipServlet(SipRouter.java:1614)
at com.ibm.ws.sip.container.tu.TransactionUserImpl.sendResponseToApplication(TransactionUserImpl.java:2098)
at com.ibm.ws.sip.container.tu.TransactionUserImpl.processResponse(TransactionUserImpl.java:2771)
at com.ibm.ws.sip.container.tu.TransactionUserWrapper.processResponse(TransactionUserWrapper.java:869)
at com.ibm.ws.sip.container.transaction.ClientTransaction.responseReceived(ClientTransaction.java:321)
at com.ibm.ws.sip.container.naptr.Sender.responseReceived(Sender.java:62)
at com.ibm.ws.sip.container.transaction.ClientTransaction.processResponse(ClientTransaction.java:226)
at com.ibm.ws.sip.container.router.tasks.ResponseRoutedTask.doTask(ResponseRoutedTask.java:85)
at com.ibm.ws.sip.container.router.tasks.RoutedTask.run(RoutedTask.java:103)
at com.ibm.ws.sip.container.was.SignalingEndOfTask.run(SignalingEndOfTask.java:80)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1862)



SystemOut.log VMGR

[12/18/14 18:54:16:742 CET] 000006de SipRegProxyAg I com.polycom.proximo.sip.regproxy.SipRegProxyAgent auditFirstSignal CallId:906919099820247@6.66.179.211 INVITE: callId=906919099820247@6.66.179.211 uuid=7aa2f0f9-2ee9-44c6-9eb7-885203db11b6
[12/18/14 18:54:16:751 CET] 000006de DialStringRes I com.polycom.proximo.callserver.dialplan.DialStringResolutionTracerImpl traceProcessing CallId:906919099820247@6.66.179.211 [SIP_URI: sips:1000@videomanager.ACME.org:5061;transport=tcp;endpoint=client] resolved[true] rule[Dial registered endpoints by alias(RegisteredEndpointActionProcessor)] returned[Behavior[CONNECT_SIP] Addresses[[sip:1000@6.66.179.213]]] output[SIP_URI: sips:1000@videomanager.ACME.org:5061;transport=tcp;endpoint=client]
[12/18/14 18:54:16:752 CET] 000006de SipUriResolve I com.polycom.proximo.callserver.dialplan.SipUriResolver3263 resolveUriImpl CallId:906919099820247@6.66.179.211 resolveUri: Sip:mediamanager.ACME.org
[12/18/14 18:54:16:753 CET] 000006de SipUriResolve I com.polycom.proximo.callserver.dialplan.SipUriResolver3263 resolveDomain CallId:906919099820247@6.66.179.211 resolveDomain(sip:mediamanager.ACME.org, mediamanager.ACME.org)
[12/18/14 18:54:16:754 CET] 000006de SipUriResolve I com.polycom.proximo.callserver.dialplan.SipUriResolver3263 resolveDomainTransport CallId:906919099820247@6.66.179.211 resolveDomainTransport(sip:mediamanager.ACME.org, mediamanager.ACME.org, transports: [tls, tcp, udp]
[12/18/14 18:54:16:942 CET] 00000089 CommonLoggerL I com.polycom.proximo.jainsip.util.CommonLoggerLogTracer logInfo <message
from="6.66.179.213:5061"
to="6.66.179.211:64459"
time="1418925256942"
isSender="true"
transactionId="z9hg4bk211860078388560"
callId="906919099820247@6.66.179.211"
firstLine="SIP/2.0 100 Trying"
>
<![CDATA[SIP/2.0 100 Trying^M
Call-ID: 906919099820247@6.66.179.211^M
From: <sips:student.test%40ACME.org@mediamanager.ACME.org:5081;placeid=57079619-7e3e-4aa6-8b00-1ada58d5b7df;endpoint=mcu>;tag=6348930597586443_local.1418925233813_5_7^M
To: <sips:1000@videomanager.ACME.org:5061;transport=TLS;endpoint=client>^M
CSeq: 2 INVITE^M
Via: SIP/2.0/TLS mediamanager.ACME.org:5081;rport=64459;ibmsid=local.1418925233813_5_7;branch=z9hG4bK211860078388560;received=6.66.179.211^M
Content-Length: 0^M
^M
]]>
</message>

[12/18/14 18:54:17:080 CET] 000006de SipUriResolve I com.polycom.proximo.callserver.dialplan.SipUriResolver3263 resolveDomainPortTransport CallId:906919099820247@6.66.179.211 resolveDomainPortTransport(sip:mediamanager.ACME.org, mediamanager.ACME.org, 5060, [udp]
[12/18/14 18:54:17:083 CET] 000006de SipRegProxyAg E com.polycom.proximo.sip.regproxy.SipRegProxyAgent setupSessionAndForwardReq CallId:906919099820247@6.66.179.211 processInvite: Callee is quarantined
[12/18/14 18:54:17:089 CET] 000006de CommonLoggerL I com.polycom.proximo.jainsip.util.CommonLoggerLogTracer logInfo CallId:906919099820247@6.66.179.211 <message
from="6.66.179.213:5061"
to="6.66.179.211:64459"
time="1418925257085"
isSender="true"
transactionId="z9hg4bk211860078388560"
callId="906919099820247@6.66.179.211"
firstLine="SIP/2.0 503 Service unavailable"
>


This whole thing is driving my crazy. Everything was working a-okay but after a restart of all the Sametime components something
broke. I already verified and tried a lot of different configuration combinations but I still get this error.
I'm running all the latest versions of the Sametime components.

I found these posts which are a bit related but the mentioned suggestions didn't help me out.

http://polycomtechsupport.blogspot.nl/2012/03/troubleshooting-of-ibm-sametimepolycom.html
http://www-10.lotus.com/ldd/stforum.nsf/DateAllFlatWeb/ed059253d1aaa7c185257c5500513b34?OpenDocument

Enabling these races on the CF give me a bit more information.

com.lotus.sametime.telephony.*=all:
com.ibm.mediaserver.*=all:
com.ibm.telephony.conferencing.spi.*=all:
com.ibm.ws.sip.*=all:
com.lotus.sametime.telephony.sipfocus.*=all:
com.ibm.sip.*=all:
com.lotus.sametime.telephonymanager.*=all:
com.ibm.vmgrconnector.*=all:


[12/18/14 19:16:35:628 CET] 000000d7 TransactionUs 3 TransactionUserImpl getPreferedOutboundIface Return OUTBOUND_INTERFACE_NOT_DEFINED since the sentByHost property is set
[12/18/14 19:16:35:628 CET] 000000d7 SipProxyInfo > SipProxyInfo getDefaultOutboundIface ENTRY tls
[12/18/14 19:16:35:628 CET] 000000d7 SipProxyInfo < SipProxyInfo getDefaultOutboundIface RETURN null
[12/18/14 19:16:35:628 CET] 000000d7 OutgoingSipSe > OutgoingSipServletRequest setupContactHeaderBeforeSent ENTRY null
[12/18/14 19:16:35:628 CET] 000000d7 SipServletReq < SipServletRequestImpl checkIsSystemContactHeader RETURN true
[12/18/14 19:16:35:628 CET] 000000d7 OutgoingSipSe > OutgoingSipServletRequest addContactHeader ENTRY null
[12/18/14 19:16:35:628 CET] 000000d7 OutgoingSipSe < OutgoingSipServletRequest addContactHeader RETURN null
[12/18/14 19:16:35:628 CET] 000000d7 OutgoingSipSe < OutgoingSipServletRequest getTransport RETURN tls
[12/18/14 19:16:35:628 CET] 000000d7 TransactionUs 3 TransactionUserImpl getPreferedOutboundIface transport = tls tu = -1739607643
[12/18/14 19:16:35:628 CET] 000000d7 TransactionUs 3 TransactionUserImpl getPreferedOutboundIface Return OUTBOUND_INTERFACE_NOT_DEFINED since the sentByHost property is set
[12/18/14 19:16:35:628 CET] 000000d7 SipProxyInfo 3 SipProxyInfo addPreferedOutboundHeader: indexOfInterface = -1
[12/18/14 19:16:35:628 CET] 000000d7 ClientTransac 3 ClientTransaction sendRequest TargetUri = sip:aWJtAgQlLA8FQ10EkRSz0xPZAAAAFBAUiUsrzLODpLkrH8+TkWhnOHX2@mediamanager.ACME.org:5081;transport=TLS;ibmsid=local.1418926398955_15_19;lr
[12/18/14 19:16:35:628 CET] 000000d7 ClientTransac 3 ClientTransaction sendRequest Got new Sender = com.ibm.ws.sip.container.naptr.Sender@a77d3342
[12/18/14 19:16:35:628 CET] 000000d7 SipTransactio > SipTransaction setId ENTRY 24
[12/18/14 19:16:35:628 CET] 000000d7 TransactionTa > TransactionTable putTransaction ENTRY com.ibm.ws.sip.container.transaction.ClientTransaction@dfa14b27 24
[12/18/14 19:16:35:628 CET] 000000d7 SendProcessor 3 SendProcessor send Request = BYE sip:student.test%40ACME.org@10.100.132.23:48889;transport=tls SIP/2.0
Reason: Error response from MCU
Route: <sip:aWJtAgQlLA8FQ10EkRSz0xPZAAAAFBAUiUsrzLODpLkrH8+TkWhnOHX2@mediamanager.ACME.org:5081;transport=TLS;ibmsid=local.1418926398955_15_19;lr>
From: <sip:stcf_1_cnf1418926593518@mediamanager.ACME.org:5081;placeid=57079619-7e3e-4aa6-8b00-1ada58d5b7df;endpoint=client>;tag=9339127233257948_local.1418926398955_13_18
To: student.test%40ACME.org <sip:student.test%40ACME.org@mediamanager.ACME.org:5081;endpoint=client>;tag=3817050C-30034095
Call-ID: 8270301018943219@6.66.179.211
Max-Forwards: 70
CSeq: 3 BYE
Via: SIP/2.0/TLS mediamanager.ACME.org:5081;rport;ibmsid=local.1418926398955_13_18
IBM-Destination: <sip:aWJtAgQlLA8FQ10EkRSz0xPZAAAAFBAUiUsrzLODpLkrH8+TkWhnOHX2@mediamanager.ACME.org:5081;transport=TLS;ibmsid=local.1418926398955_15_19;lr>
Content-Length: 0


[12/18/14 19:16:35:628 CET] 000000d7 SIPTransactio 3 SIPTransactionsModel adding client transaction [type [Client non-INVITE] id [24] branch+method [BYEz9hG4bK516565709727891] state [Init]]
[12/18/14 19:16:35:628 CET] 000000d7 MessageContex 3 MessageContextFactory getMessageContext Message context supplied: MessageContext: class [com.ibm.ws.sip.stack.context.RequestContext] connection [null] transaction [null]
[12/18/14 19:16:35:628 CET] 000000d7 TransportComm 3 TransportCommLayerMgr getRequestListeningPoint provider = Sip Provider for listeningPoint sips:6.66.179.211:5081;tls outboundExtension = false
[12/18/14 19:16:35:628 CET] 000000d7 TransportComm 3 TransportCommLayerMgr getRequestListeningPoint no ibmPO but using getSentByHost, return null
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connection listeningPoint = null hop = 6.66.179.211:5081/TLS
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connection listeningPoint = sip:6.66.179.211:5067;udp hop = 6.66.179.211:5081/TLS
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connections = {}
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connection listeningPoint = sip:6.66.179.211:5067;tcp hop = 6.66.179.211:5081/TLS
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connections = {}
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connection listeningPoint = sip:6.66.179.211:5080;tcp hop = 6.66.179.211:5081/TLS
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connections = {}
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connection listeningPoint = sip:6.66.179.211:5080;udp hop = 6.66.179.211:5081/TLS
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connections = {}
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connection listeningPoint = sips:6.66.179.211:5066;tls hop = 6.66.179.211:5081/TLS
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connections = {}
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connection listeningPoint = sips:6.66.179.211:5081;tls hop = 6.66.179.211:5081/TLS
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection connections = {6.66.179.211:5081/TLS=6.66.179.211:5081/TLS, 80.101.92.116:57609/TLS=80.101.92.116:57609/TLS, 37.44.15.5:17245/TLS=37.44.15.5:17245/TLS, 6.66.179.213:5061/TLS=6.66.179.213:5061/TLS, 99.53.251.151:56261/TLS=99.53.251.151:56261/TLS}
[12/18/14 19:16:35:628 CET] 000000d7 SIPConnection 3 SIPConnectionsModel getConnection Failed to find connection.
[12/18/14 19:16:35:628 CET] 000000d7 TransportComm 3 TransportCommLayerMgr TransportCommLayerMgr
Out Message:
BYE sip:student.test%40ACME.org@10.100.132.23:48889;transport=tls SIP/2.0
Reason: Error response from MCU
Route: <sip:aWJtAgQlLA8FQ10EkRSz0xPZAAAAFBAUiUsrzLODpLkrH8+TkWhnOHX2@mediamanager.ACME.org:5081;transport=TLS;ibmsid=local.1418926398955_15_19;lr>
From: <sip:stcf_1_cnf1418926593518@mediamanager.ACME.org:5081;placeid=57079619-7e3e-4aa6-8b00-1ada58d5b7df;endpoint=client>;tag=9339127233257948_local.1418926398955_13_18
To: student.test%40ACME.org <sip:student.test%40ACME.org@mediamanager.ACME.org:5081;endpoint=client>;tag=3817050C-30034095
Call-ID: 8270301018943219@6.66.179.211
Max-Forwards: 70
CSeq: 3 BYE
Via: SIP/2.0/TLS mediamanager.ACME.org:5081;rport;ibmsid=local.1418926398955_13_18;branch=z9hG4bK516565709727891

From what I see I think there is something wrong with the configured transport type between the PRCF and the VMGR. It should be SIPS TLS but
somehow things got mixed up.


Anyone can help me out?

Thanks in advance.

Cheers, Marco






AVKCS2200E: Failure response 503 re... (Marco Ensing 18.Dec.14)
. . RE: AVKCS2200E: Failure response 50... (Sjaak Ursinus 19.Dec.14)
. . . . RE: AVKCS2200E: Failure response 50... (Marco Ensing 29.Dec.14)
. . . . . . AVKCS2200E: Failure response 503 re... (Marco Ensing 8.Jan.15)
. . . . . . . . RE: AVKCS2200E: Failure response 50... (Robert Farstad 1.Jul.15)





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