Skip to main content
This forum is closed to new posts and responses. New discussions are now taking place in the IBM Developer Answers forum.
Information Mgmt
New to Lotus
How to buy
Live demos
Technical library
Forums & community
Java™ technology
Open source
SOA and Web services
Web development
My developerWorks
About dW
Submit content

developerWorks  >  Lotus  >  Forums & community  >  IBM Sametime Forum

IBM Sametime Forum



PreviousPrevious NextNext

orhan coskun 6.Jun.11 05:14 AM a Web browser
Sametime Standard 7.5.1 CF1 AIX


The problem I have is that when I launch the browser and access my mailfile I get connected to Sametime but when I try to open the buddylist in the right Sidebar Panel, it says:
"Can not resolve the name on Sametime servers".

1. I can confirm that awareness is working correctly
2. I can confirm that the DWA 8 contact list is enabled and properly configured
a. Enabling the Instant Contact List for DWA 8
b. Configuring the Instant Contact List for DWA 8
* Configure Java servlet support: In the Java Servlets section, for the field Java servlet support, select "Domino Servlet Manager" from the list.
* Edit the Sametime Configuration file: Add the IP address of the Domino Web Access server to Community Trusted IPs field.
* Edit the Servlet Configuration file: Create a text file in the Domino Data directory on the Domino Web Access server called that includes the following line: servlet.DWABuddyList.code=com.lotus.dwa.stbuddy.DWABuddyList
etc, etc...

I found out several technotes about this error in the IBM Knowledge Base (for instance the doc number 1317895) but it does not help.
There is a section in this technote called => Troubleshooting "Could not resolve name on Sametime server" errors and the resolutions are listed below:

1. In more than one case, the error "Could not resolve name on Sametime Server" was caused by duplicate LDAP documents existing in stconfig.nsf on the Sametime server. Removing the duplicate document(s) resolved the error and the contact list loaded successfully.
=> my comments: In the stconfig I have 2 entries for LDAP with priorities set: these 2 LDAP entries are intended to support failover of the first LDAP server. These configuration documents do not point to the same server, I mean there are duplicated documents.

2. In another case, the error "Could not resolve name on Sametime Server" was caused because the LDAP task was loading automatically as a service on a Lotus Domino administrative server, even though the administrator had not configured the server to use LDAP. Removing the LDAP task from the server's notes.ini did not stop LDAP from loading. Disabling the LDAP Listener task in the 'TCP/IP port status' and 'SSL port status' fields on the Server document (Ports -> Internet Ports -> Directory tabs and restarting the staddin task on the Sametime server resolved this issue.
=> my comments: done

3. In another case, the error "Could not resolve name on Sametime Server" was caused because the LDAP server was overloaded with requests from a WebSphere server. The LDAP server was running at over 70% CPU in this case. The issue was resolved by implementing a designated LDAP server specifically to handle requests from the Sametime server.
=> my comments: no overload on the LDAP server

I have iNotes running on mail servers (Domino 8.5.1 FP2). I have set the Instant Messaging part in the Domino Web Access configuration section as below:

- Instant messaging features: Enabled
- Online awareness: Enabled
- Allow secrets and tokens authentication: Enabled
- Set an IBM Lotus Sametime server hostname for all Lotus iNotes users (useful for clustered configurations):
- Loading \stlinks from Domino application server: Enabled
- Prefer Lotus iNotes 8 Contact List: Enabled
- Prefer Sametime Connect for browsers (DWA 7 only): Disabled
- Pass the organization name (commonly used when Domino is configured for xSP): Disabled
- Directory type used by IBM Lotus Sametime server: Domino Directory

Our Sametime servers are 7.5.1 CF1 (2 Sametime Servers in cluster).

I did not configure yet the servlet logging to gather additional data...

Thanks for your help.


Problem with iNotes when Loading bu... (orhan coskun 6.Jun.11)
. . RE: Problem with iNotes when Loadin... (orhan coskun 9.Jun.11)

  Document options
Print this pagePrint this page

 Search this forum

  Forum views and search
Date (threaded)
Date (flat)
With excerpt
Advanced search

 RSS feedsRSS
All forum posts RSS
All main topics RSS
More Lotus RSS feeds


Forum use and etiquette
Native Notes Access
Web site Feedback

Lotus Support

 Lotus Support
IBM Support Portal - Lotus software
Lotus Support documents
Lotus support by product
Lotus support downloads
Lotus support RSS feeds


IBM Composite Applications
IBM Mashup Center
IBM Connections
IBM Connections Cloud Developers
IBM Docs
IBM Forms
IBM Mobile Connect
IBM Sametime
IBM SmartCloud for Social Business
IBM Web Experience Factory
Lotus Domino
Lotus Domino Designer
Lotus Expeditor
Lotus Foundations
Lotus iNotes
Lotus Instructor Community Courseware
Lotus Notes
Lotus Notes & Domino Application Development
Lotus Notes Traveler
Lotus Protector
Lotus Quickr
Lotus Symphony
IBM Web Content Manager
WebSphere Portal

Lotus Forums

 Lotus Forums
Notes/Domino 9.0
Notes/Domino 8.5 + Traveler
Notes/Domino XPages development forum
Notes/Domino 8
Notes/Domino 6 and 7
IBM Connections
IBM Mobile Connect
IBM Sametime
IBM SmartCloud Notes
Lotus Enterprise Integration
Lotus Protector
Lotus Quickr
Lotus SmartSuite