Chris Fiorentino 19.Jul.07 09:22 AM a Web browser General 6.5.1 All Platforms
I have had 3 users in the last couple weeks lose the ability to receive chats for a couple days. The last 3 magically received that ability back after I investigated but found nothing out of the ordinary. It happened to someone else again yesterday and I want to try to figure it out before it magically comes back again. Nothing has changed for this person's setup or his local machine. He can send out an IM with no problem..and also receives it during a conversation that HE initiates. However, if I initiate an IM to him, he never gets it.
I am sure this is something so quick, but I haven't been able to duplicate the issue and it seems to be so random, making it tough to troubleshoot.