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RE: Duplicate instances in Buddy List
Ben Williams 26.Jan.15 07:18 AM Lotus Notes
Sametime Connect Client All Releases All Platforms


Does the user have more than one community in his client? If he has and for example users hostname@domain.com and dnsname@domain.com both of which resolve to the same Community server then this can produce this result.

When he logs into dnsname@domain.com he seems User A listed and on line but also sees User A listed but not on line. This is because they are separate users from separate Communities.

Have the user export their buddy list and look for yourself.



You should also see more than one community listed.



The bit that doesn't make sense is that after he "manually refreshes" it the users show correctly. What does he do to manually refresh it?

Can you close the client and rename the workspace directory and have him log in. Does it happen still?

You could back up his buddy list as the screen shot above shows and then have him log out and then delete his documents from vpuserinfo.nsf. Then he can log in and then import his contacts again assuming there isnt a second community server listed.

If there is a second community server, then just delete it after backing up the buddy list to xml.




Duplicate instances in Buddy List (atin gupta2005 23.Jan.15)
. . RE: Duplicate instances in Buddy Li... (Carl Tyler 24.Jan.15)
. . . . RE: Duplicate instances in Buddy Li... (atin gupta2005 24.Jan.15)
. . . . . . RE: Duplicate instances in Buddy Li... (Carl Tyler 25.Jan.15)
. . . . . . . . RE: Duplicate instances in Buddy Li... (Ben Williams 26.Jan.15)


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