Dave Cushion 15.Feb.08 01:25 PM a Web browser General 7.5.1 CF1 Windows
Hope someone can assist with this one - been bugging me for over a month now!
System Details: Domino 7 server - clustered - on Windows 2003 SP2 Servers; Sametime 7.5.1 CF1 Server; Sametime Connect 7.5.1 CF1 for 8000+ users (XP Pro at the desktop); We do not use Domino Directory for logging in - we use LDAP to Exchange DC; Users connect to Citrix Netscaler load balancer, which passes IM session through a Facetime IM Auditor Security server, which passes through to another Netscaler loadbalancer, then to the Sametime servers.
Problem: Emoticons and Screen Captures do not work. Emoticons only show the ALTText (smile for the smily face, laugh for the laughing smily, etc) and screen captures only show a blank line. I have checked my seetings and do have "display emoticons in chat transcript" enabled. I've rebuilt my STOLICY.NSF file - did not fix problem.
Here is the twist in the plot: If I connect directly to my Sametime servers - bypassing all my previous loadbalancers and IM Auditor server, the emoticons and screen captures work perfectly. If I connect to the load balancer that is between my Sametime and IM Auditor servers - emoticons and screen captures fail.