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developerWorks  >  Lotus  >  Forums & community  >  IBM Sametime Forum

IBM Sametime Forum

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RE: Sametime 9 Connect: Sametime cannot connect to the following meeting room server.
Ben Williams 28.Nov.16 12:34 PM Lotus Notes
Sametime Connect Client 9.0 Windows


You should log a PMR first of all.

Have you enabled trace in the client? Take a look at http://www.ibm.com/support/knowledgecenter/SSKTXQ_9.0.0/admin/trouble/trbl_client_log_trace.html and specifically the following trace

Meetings:

General meeting issues:

com.ibm.rtc.meetings.level=FINER
com.ibm.rtc.spaces.level=FINER
com.ibm.collaboration.realtime.appshare.level=FINER
com.ibm.rtccore.level=FINER
com.ibm.sharedmaps.level=FINER

Calendar integration issues:

com.ibm.rtc.meetings.servers.level=FINEST
com.ibm.rtc.meetings.shelf.level=FINEST
com.ibm.rtc.meetings.shelf.ui.level=FINEST
com.ibm.rtc.meetings.util.level=FINEST
com.ibm.collaboration.realtime.calendar.level=FINER
com.ibm.collaboration.realtime.calendar.notes.level=FINEST

Connectivity issues:

com.ibm.rtccore.level=FINEST
com.ibm.rtc.spaces.level=FINER

Screen sharing issues:

com.ibm.rtc.meetings.appshare.level=FINER
com.ibm.collaboration.realtime.appshare.level=FINER

Document sharing/conversion issues:

com.ibm.rtc.meetings.documents.level=FINER
com.ibm.rtc.meetings.appkit.image.level=FINER
com.ibm.workplace.converter.level=FINER

Also, how many bits is your SSL certificates assuming you're connecting to it over HTTPS? If you have a certificate over 2048 bits then you would need to deploy the unlimited policy jars to each client.

Enable some trace and take a look at what is spat out




[Solved] Sametime 9 Connect: Sameti... (Arnaud Let 28.Nov.16)
. . RE: Sametime 9 Connect: Sametime ca... (Ben Williams 28.Nov.16)
. . . . RE: Sametime 9 Connect: Sametime ca... (Arnaud Let 5.Dec.16)
. . . . . . RE: Sametime 9 Connect: Sametime ca... (Ben Williams 5.Dec.16)


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