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developerWorks  >  Lotus  >  Forums & community  >  IBM Sametime Forum

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RE: Mutli Way Video Calling - AVKCS2200E: Failure response 500
Imran Khan 17.Apr.15 11:16 AM Lotus Notes
Audio/visual services 9.0 All Platforms


Hi Mark,

Please check these base checks from draft technote, if all looks good -

1. Check the status of the Media Server and VMGR is up and running by Sametime System Console.

2. Make sure IP addresses of VMGR and VMCU had been added to Trusted Servers of Sametime Community Server.
http://www-01.ibm.com/support/knowledgecenter/SSKTXQ_9.0.0/admin/admin/admin_st_mng_ip.dita

3. Confirm that for example vmgr.acme.com can be addressed from DNS.

4. Confirm that the following ports are being listened
media.acme.com:5081
vmgr.acme.com:8443
vmgr.acme.com:5061

5. Check the status of the IBM Sametime Video MCU Server from command line

Log in to the Sametime Video MCU Server as root.
Run this command:
service soft_mcu status

The server should display this message: soft mcu is up.

6. Confirm that the SolidDB service was started and is still running before starting the VMGR
http://www-01.ibm.com/support/knowledgecenter/SSKTXQ_9.0.0/admin/admin/admin_vmgr_start_stop_server.dita

7. Confirm that there are no Firewall blocking traffic between the VMGR and MCU
http://www-01.ibm.com/support/knowledgecenter/SSKTXQ_9.0.0/admin/trouble/trbl_vmcu_run_tcpdump.dita

Also there is another technote worth to check -

http://www-01.ibm.com/support/docview.wss?uid=swg21687024

Thanks,
Imran




Mutli Way Video Calling - AVKCS2200... (Mark S Smithy66... 17.Apr.15)
. . RE: Mutli Way Video Calling - AVKCS... (Imran Khan 17.Apr.15)
. . . . RE: Mutli Way Video Calling - AVKCS... (Mark S Smithy66... 17.Apr.15)
. . . . . . RE: Mutli Way Video Calling - AVKCS... (Imran Khan 17.Apr.15)
. . . . . . . . RE: Mutli Way Video Calling - AVKCS... (Mark S Smithy66... 17.Apr.15)
. . . . . . . . . . RE: Mutli Way Video Calling - AVKCS... (Imran Khan 20.Apr.15)


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