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IBM Sametime Forum



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RE: Sametime 9.0.1 - External User wait 2 minutes to make Audio Call
Dung Mr Nguyen 13.Mar.17 06:28 AM a Web browser
Sametime Advanced 9.0 Linux

Hi Ben,

Thanks for your quick reply.

I mean: "that the user has to wait a further 2 minutes once the icon has appeared before initiating AV "

I remove all logging in Turn server already.
I use both TCP and UDP for TURN with port 3478, SIP and TCP.

I used TLS before but we got the issue about certificate (we have an wild-card certificate * --> Do you know what exactly SAN names that i need ?) --> so we change to TCP.

Another issue: If we configure DNS local to, then:
- external user call to internal user: just only get AV from the internal user.
- Internal user call to External user: everything is OK
So we temporary configure DNS local point to real ip of turn server (example:

I think You are right when identify the problem around the Turn server. Again, thank you so much for your reply.

Sametime 9.0.1 - External User wait... (Dung Mr Nguyen 13.Mar.17)
. . RE: Sametime 9.0.1 - External User ... (Ben Williams 13.Mar.17)
. . . . RE: Sametime 9.0.1 - External User ... (Dung Mr Nguyen 13.Mar.17)
. . . . . . RE: Sametime 9.0.1 - External User ... (Ben Williams 13.Mar.17)

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