IBM Sametime Forum

 1. Login to WAS ISC for SSC

2. Go to Troubleshooting -> Logs and Trace -> STConsoleServer -> Change log level details -> Runtime. Enable the checkbox "Save runtime changes to configuration as well" and change log level details to "*=info: com.ibm.sametime.*=all"


3. When prompted, click on "Save" link to save the changes into master repository.

4. Go to Troubleshooting -> Logs and Trace -> dmgr -> Change log level details -> Runtime. Enable the checkbox "Save runtime changes to configuration as well" and change log level details to "*=info: com.ibm.sametime.*=all"

5. When prompted, click on "Save" link to save the changes into master repository.

6. Restart SSC Server, node and Dmgr for changes to reflect.

7. Regenerate the issue and checkt the logs folders

<was_location>\AppServer\profiles\STSCAppProfile\logs

and 

<was_location>\AppServer\profiles\STSCDMgrProfile\logs

I would suggest to raise PMR with IBM support if the issue still exist for further advise, Thanks.