About the author: - Manoj Palaniswamy is currently working as a India SME for Email and Collaboration serviceline at IBM India. He has extensively worked on IBM Collaboration solution products and is a Master Certified IT Specialist.
Description: There are several components that make up a Sametime infrastructure. The components are as follows
1. Lotus Domino server
2. Websphere Application Server
3. DB2 Server
4. LDAP Server
6. N/W components like DNS
Identifying the failure component sometimes becomes difficult since there are many components involved. The time taken to resolve the problem would also increase if the right failure component cannot be identified quickly. For a chat server issue we need not spend time in troubleshooting WAS server or DB2 server. The below flowchart helps in accurately identifying the failure component and also lets the administrators decide when to escalate the issue to PMR support.
Disclaimer: - The postings on this site are my own and don't necessarily represent IBM's positions, strategies or opinions**