If users are having difficulties authenticating, check
their browser settings for cookies and language Bill
- Authenticated users cannot enter chat rooms unless they
accept cookies. If a user logs in to IBM® Lotus®
Sametime® Advanced and cannot enter a chat room where the user
is listed as a member, the user should be sure that the browser is accepting
- Users might have be unable to authenticate if their user
IDs and passwords contain characters that are not part of the character
set of the language that their browsers use.
these instructions to enable cookies and set the language for your browser:
Open your browser.
If you are using Microsoft® Internet Explorer,
follow these steps:
1. Click Tools > Internet
2. Click the Privacy tab.
3. Move the slider to an
appropriate selection for your site that accepts cookies.
4. Click the General tab.
5. Click Languages.
6. Use the Remove and Add
controls to set your browser to the language whose character set you use
in your ID and password.
7. Click OK.
If you are using Mozilla Firefox, follow these steps:
1. Click Tools > Options.
2. Click the Privacy button.
3. Under Cookies, select
Accept cookies from sites.
4. Click the Advanced button.
5. Click the General tab.
6. Click the Choose button.
7. Select the language whose
character set you use in your ID and password.
8. Click OK.