Use the IBM
® Websphere Collector tool to gather logs and traces that IBM
Customer Support can use when troubleshooting problems.
About this task
The collector tool gathers information about your WebSphere
® Application Server installation and packages it in a Java
™ archive (JAR) file that you can send to IBM
Customer Support to assist in determining and analyzing your problem. Information in the JAR file includes logs, property files, configuration files, operating system and Java
data, and the presence and level of each software prerequisite.
- Use the IBM Websphere Collector tool to gather logs and traces from all of the environment machines.
- Run the collector on the IBM Sametime® Media Manager server.
To help with troubleshooting, IBM Support also needs a copy of the SIP Proxy and Registrar proxy.xml file from the Sametime System Console.
The output from each execution of the collector is placed in your current working directory, and includes the name of the profile on which it was run using the format:
The generated files will include all log files located in the "logs" directory under the profile directory. To reduce the log size, you might choose to delete all of the existing log files, recreate the problem, and only then gather the logs.
The proxy.xml file is found in the following location on the Sametime System Console:\IBM\WebSphere\STSC\AppServer\profiles\STSCDMgrProfile\config\cells\cell_name\nodes\node_name\servers\STMediaServer
Submit the collector-generated log files and the proxy.xml file to IBM Support.
Parent topic: Troubleshooting a Sametime Media Manager