Logging and tracing on Sametime Connect
Connect users can enable tracing on their clients.
Locating the Sametime Connect workspace
Both IBM Sametime
Connect and IBM Lotus Notes
® store user-specific data, including configuration data, preferences, and trace logs, in a workspace folder on your local hard drive or a network drive. In order to diagnose Sametime
Connect issues, you might be asked to update or collect files in your workspace.
Troubleshooting audio and video in the Sametime Connect client
Enable diagnostics for audio and video in the IBM Sametime
Connect client to assist with troubleshooting issues.
Troubleshooting the Sametime web audio-visual plugin
Consider these guidelines to help users troubleshoot the IBM Sametime
web audio-visual plugin.
Troubleshooting meeting invitations
If users at your site are having difficulty inviting other users to meetings, verify the host name for the meeting room in their client preferences.
Troubleshooting Business Cards
If Business Cards are not displaying user information as expected, check the server configuration, then the client, and finally, the business cards themselves.