The CDRs (Call Detail Records) generated by Lotus Sametime Unified Telephony provide rich information about calls to a MLHG (Multiline Hunt Group). They allow to reconstruct the related calls, i.e. to have complete knowledge of each call from the time it enters the hunt group until it is successfully handled or missed.
The following details are available:
MLHG calls are marked with an MLHG flag in the "per call feature extension"Parent topic: Hunt Groups
The "destination party" field contains the number of the hunt group member that answered the call or the party that picked up the call via Call Pickup.
If the alerted member does not answer, an additional CDR is created before the call advances to the next available member. This additional CDR shall be marked with a new "MLHG advance no answer" flag in the "Call Event Indicator" field. The "destination party" field contains the currently alerted member, i.e. the member who missed the call.
If a call to a MLHG overflows, an additional CDR is generated. This additional CDR is marked with a new "MLHG overflow" flag in the "Call Event Indicator" field, contains the overflow DN in the "destination party" field and the MLHG pilot DN in the "called party" field.
If a MLHG call is forwarded to Night Service, the CDR for the forwarded call contains a "MLHG Night Service" flag indicating that this was originally an MLHG call.
The field "Total Hold Time" in the CDR which contains the total time the call was on hold in tenths of a second. If the held party hangs up while on hold, a "held party hung up" flag shall be set in the "Call Event Indicator" field in the CDR. If the holding party hangs up while the other party is on hold, a new "holding party hung up" flag shall be set in the "Call Event Indicator" field in the CDR.