APCID (Application Populated Caller ID) provides SIP or CSTA enabled outbound call center applications with the capability to present to the called party a valid callback number for the specific marketing customer's outbound campaign.
APCID addresses a regulatory requirement. The FCC posted a ruling stating that telemarketing companies need to send caller ID with a real callback number for each separate marketing entity. In other words, outbound calls from a single company would need to have unique caller ID that is populated by product type or individual customer in a multi-tenant environment.
System Specific Information
There are no provisioned parameters on the Lotus Sametime Unified Telephony. APCID is provided via SIP and CSTA application interfaces. The external SIP or CSTA application activates this feature by providing additional information in their respective protocols.
Parent topic: CSTA (Computer Supported Telecommunications Applications)