The Call Pickup Group (CPG) feature permits to combine several subscribers of the same BG (Business Group) into a pickup group, which allow one group member to answer a call on behalf of another member.
A pickup group can consist of a combination of different user endpoint types, such as DFTs (Digital Feature Telephones) or keyset telephones. A call to any member in the group can be picked up at any other station in the group. When two or more members in the group are ringing at the same time, calls are answered in order of arrival; therefore, the call ringing the longest is automatically picked up first.
For each group, up to eight ringing lines are queued for pickup. If a ninth call rings, it cannot be picked up even if other calls leave the queue or it later becomes the only ringing line in the pickup group.
If there are no alerting calls for the group, and a pickup is attempted, the member who attempts the pickup receives an error indication. This indication might be an interrupted dial tone, a message on the display, or an error tone.
Network-wide Call Pickup Groups
Since release 4.0R1 of Lotus Sametime Unified Telephony it is possible to configure CPGs whose members are located at different Lotus Sametime Unified Telephony and nodes, i.e. a CPG may span across the SIP-Q network.
The administrator configures the pickup groups and creates feature access codes for call pickup initiation from the endpoints. Furthermore, these feature access codes can be assigned to function keys on the group members' phones.
CPG network access and routing must be administered and managed across the network (i.e., source-BG access code, destination access codes and destination group numbers).
How to Create a Call Pickup GroupParent topic: Call Pickup
This procedure describes how to create a CPG (Call Pickup Group). Note that Call Pickup Group are BG (Business Group) objects, i.e. all local subscribers in a Call Pickup Group have to reside within the same BG.
How to Edit a Call Pickup Group
This procedure describes how to edit a CPG (Call Pickup Group), i.e. how to add or remove members to or from an existing CPG.
How to Add a local Subscriber to a Call Pickup Group
This procedure describes how to add an existing local subscriber to an existing CPG (Call Pickup Group).
How to Edit a Subscriber's CPG Membership
This procedure describes how to modify the CPG (Call Pickup Group) membership of an existing subscriber.
Feature Access Codes for Call Pickup