Calling Services features are available for the Lotus Sametime Unified Telephony supported SIP endpoints, including Lotus Sametime Unified Telephony SIP telephones, the softclient, the Telephony Application Server Personal Edition, and third-party SIP endpoints. For the applicable services detailed information is given about local and Lotus Sametime Unified Telephony-based features available to the end user.
The Account Code feature allows subscribers to insert a number into the CDR (Call Detail Record) for later allocation of charges. It is typically used for off-line billing and account reconciliation. For example, a lawyer can use this feature to charge a client (identified by an Account Code) for long-distance calls in addition to the usual consultation fee.
Call Completion to Busy Subscriber / on No Reply
The CCBS/NR (Call Completion to Busy Subscriber / on No Reply) feature provides subscribers the capability to activate an automatic callback if the called station is busy or is not answering an alerting call.
Deny Terminating Features
The administrator can assign the ability to deny callbacks placed against the subscriber via the Deny Terminating Features attribute.
Click to Answer
The Click-to-Answer feature provides the capability for a SIP endpoint to use a command of certain third-party applications, for example, the Genesys Agent Console application, to answer a SIP call when it is presented. As a result of the command, an answer event is generated and is passed via Lotus Sametime Unified Telephony.
Lotus Sametime Unified Telephony-based Do Not Disturb
The Do Not Disturb (DND) feature provides a subscriber the capability to block incoming calls during periods of time that the subscriber does not wish to be disturbed. Features such as CFSIE-DND and endpoint-based call forwarding on busy can be used to redirect the calling party to another destination while DND is active.
Last Incoming Number Redial
The LINR (Last Incoming Number Redial ) feature provides subscribers the capability to perform an activation procedure that automatically sets up a call to the last incoming number.
Last Outgoing Number Redial
The last outgoing number redial (LONR) feature provides subscribers the capability to perform an activation procedure that automatically sets up a call to the last outgoing number. The subscriber need not know the telephone number of the last outgoing call.
Multiple Address Appearances
The MAA (Multiple Address Appearances) feature permits the availability of one or more non-shared lines on a single device. A device contains at least one main DN, and can be configured with other DNs in addition to the main DN.
The Multiple Contacts feature permits multiple SIP devices to register with the same DN. This ability is especially useful for mobility subscribers because it eliminates the need for separate DNs to be established for office and offsite devices.
Executive Busy Override
The Executive Busy Override feature (also known as Executive Override) provides the capability for an authorized subscriber to bridge into a busy line.
Intrusion permits a calling party in the SIP-Q private network with appropriate permissions to intrude upon a busy destination and form a 3-party conference.
Forced Release Intrusion
Forced Release Intrusion allows a caller, when reaching a busy destination, to forcefully clear the callee's current connection. Lotus Sametime Unified Telephony supports Forced Release Intrusion requests originating in the SIP-Q private network and terminating at a local subscriber. Subscriber invocation of Forced Release is not supported.
Terminating Feature Override (SIP-Q)
An incoming SIP-Q call may request one or more terminating features to be overridden at the called party, i.e. not to be invoked for that call. For example, an attendant making an urgent call for a particular user wants to terminate to the called party number and not be call forwarded to anyone else.
The Extension Dialing is a feature applicable inside a business group. The feature allows a subscriber in a business group to dial other subscribers in the same business group by dialing an abbreviated number that is synonymous with the extension number.
Selective Call Acceptance
The Selective Call Acceptance feature provides the capability to build a list of numbers (known as a screening list) from which the subscriber wants to accept incoming calls. This feature can be provisioned at the feature profile level with a denied option at the subscriber level.
Selective Call Rejection
The SCR (Selective Call Rejection) feature provides the capability to build a list of numbers (known as a screening list) from which the subscriber does not want to accept incoming calls.
Park to Server
The Park to Server
feature allows a subscriber to transfer calls to server-side destinations (Parking Spaces
), from where they can be retreived by authorized subscribers. Once a call has been parked, the user’s line is free to originate or receive other calls. If a parked call is not retrieved before a configurable Recall Timer
expires, the parking subscriber will be recalled.
The Station Dialing features permit a subscriber to invoke dialing to access another station or public network destination or enter control digits to control a voice mail system or IVR device and operate many Lotus Sametime Unified Telephony subscriber features.
Direct Outward Dialing
The DOD (Direct Outward Dialing) feature allows subscribers to have direct outward dialing access to the PSTN (Public Switched Telephone Network). This access is usually signaled using a 1- to 5-digit PSTN access code that is defined in the BG (Business Group) dialing plan.
Station Speed Calling
The Station Speed Calling feature provides subscribers the capability to place frequently dialed numbers in a speed calling list for personal use only, or to share with others. This feature can be provisioned at the business group level with a denied option at the subscriber level. The types of station speed calling are: One-digit and Two-digit station speed calling. The types differ in the calls to be placed in a repertory of frequently called numbers.
System Speed Calling
The System Speed Calling feature provides administrators the capability to create centralized speed calling lists that are available to an entire business group.
The Call Transfer feature permits a subscriber to manually redirect an established call to another party as and when required. The transfer may be performed with or without consulting the transfer-to party.
Automatic Collect Call Blocking
This feature provides the subscriber to be protected from collect calls automatically by Lotus Sametime Unified Telephony. The Automatic Collect Call Blocking service may be assigned to subscribers (BGLs) and to feature profiles. The Automatic Collect Call Blocking feature is only applicable to the original called Lotus Sametime Unified Telephony subscriber. If the call is forwarded or redirected (transferred) any Automatic Collect Call Blocking service assigned to the new target subscriber is not applied i.e. if the original called Lotus Sametime Unified Telephony subscriber does not have Automatic Collect Call Blocking but the new target (due to forwarding/transfer) does have Automatic Collect Call Blocking then Automatic Collect Call Blocking will not be applied.
CSTA (Computer Supported Telecommunications Applications)
CSTA is a protocol interface to external CTI (Computer Telephony Integration) applications to control the SIP endpoints. The interface is used by the Lotus Sametime Unified Telephony applications and Telephony Application Server. These applications support the ECMA (European Computer Manufacturers Association) standard. CSTA applies with the Lotus Sametime Unified Telephony Common Application Platform (CAP) to control and monitor telecommunication activities on SIP endpoints. The CSTA service is a call processing component that subscribes for call processing events in the UCE (Universal Call Engine) and sends CSTA information messages to the CSTA Signaling Manager (CSTASM). It receives CSTA information messages from the CSTA Service and handles conversions to GNF (Global Number Format) as needed.