The Click-to-Answer feature provides the capability for a SIP endpoint to use a command of certain third-party applications, for example, the Genesys Agent Console application, to answer a SIP call when it is presented. As a result of the command, an answer event is generated and is passed via Lotus Sametime Unified Telephony.
This feature is applicable to a subscriber who is also a call center agent on the applicable third-party call center application and can control calls presented through the console application.
The application lets the subscriber:
The associated SIP endpoint must be an OpenStage or optiPoint 410/420 S DFT.
This functionality is not applicable to keyset telephones.
Parent topic: Calling Services