The Directed Call Pickup feature, sometimes known as Call Pickup - Directed, provides subscribers the capability to answer any ringing, manually held or camped-on station within the business group.
For example, this feature is useful if a subscriber is expecting a call, but will be out of the office for a few minutes. During that time, another subscriber can answer the unavailable subscriber’s calls from his or her own station.
If the picking subscriber is in a call, he can add the picked-up line to the call, creating a 3-way conference. Adding the picked-up line to an existing conference is also possible.
The picking device must be an OpenStage telephone.
There are no restrictions for the type of device for the calling and called (alerting) parties. However, calls held at a DFT (Digital Feature Telephone) device (i.e. a non-keyset device) cannot be picked up.
The administrator provisions the subscriber for Directed Call Pickup and creates a DIR-PICKUP key on the user’s OpenStage phone.
To perform a Directed Call Pickup, the picking subscriber can do one of the following:
Press the DIR-PICKUP key and enter the internal number of the target station
Press the right arrow key to access the context menu, then follow the prompts
If a call was put on manual hold on a shared line
, then on every keyset that has an appearance of this line, Directed Call Pickup can also be accomplished by pressing the DIR-PICKUP key followed by the target line key (provided that the primary line was provisioned for Directed Call Pickup)
Keyset users can employ the Directed Call Pickup feature to move a call from one line to another, which is a typical requirement in Executive/Assistant arrangements. Consider, for instance, the following scenario:
Parent topic: Call Pickup
A secretary has a keyset with a primary line and a secondary line for her executive
A PSTN user makes a call to the executive’s DN; the secretary answers the call using the executive’s line appearance
The secretary then decides to move the call from the executive’s line to her primary line. In order to achieve this, she proceeds as follows:
Puts the call on the executive’s line on manual hold
Presses the line key for her primary line, followed by the DIR-PICKUP key, followed by the line key for the executive’s line
How to Provision a Subscriber for Directed Call Pickup
This procedure describes how to configure Directed Call Pickup at the feature profile or subscriber level. Feature profiles, in turn, can be created and configured at the switch level or the BG (Business Group) level. At the subscriber level, the previously assigned feature profile can be overwritten to selectively enable, disable or modify the feature configuration for the particular subscriber. Those subscriber-level modifications effectively disconnect the individual service configuration from the underlying feature profile: a subsequent Reset Subscriber Lines
on the feature profile will not influence a disconnected subscriber's service configuration.