Since Release 4 of Lotus Sametime Unified Telephony the creation and maintenance of E/A groups is significantly simplified by an enhanced E/A wizard, available at the Telephony Control Server Assistant. The E/A wizard automatically (re-)configures the involved subscribers and OpenStage phones according to the selected configuration type and hence disburdens the administrator from extensive and error-prone manual configuration.
In order to get the highest benefit from the E/A wizard, a DLS server has to be available. Otherwise, the key setup at the involved phones has to be done manually.
If a DLS is present and E/A Cockpit shall not be used then all the phone configurations are done by the E/A Wizard. If the E/A Cockpit shall be used, then E/A Cockpit must first be configured on the phone before the rest of the configuration is done by E/A Wizard.
Apart from phone configurations the E/A Wizard also performs Subscriber and BG (Business Group) configurations:
With respect to subscribers this includes adding line appearances for the lines the subscriber will have access to and also enabling and configuring the required services. The call forwarding settings will be modified to suit the E/A group and calls from executives will be forwarded to assistants after the creation of the group.
The only prerequisite is that the related subscriber lines were created and correctly declared as Primary Keyset or Phantom Lines
Similarly, services are enabled for the BG.
A prerequisite for the BG configuration is creating PACs (Prefix Access Codes) for Unconditional Call Forwarding and an Access Number for the RACF (Remote Activation of Call Forwarding) service.
If “with E/A Cockpit” is checked in the wizard, the phone configuration is altered in that some keys are not created on the phones, since the corresponding functionality will be provided by the E/A Cockpit application. Also, the call forwarding service will be enabled but calls will not be forwarded automatically from executives to assistants, because this will also be handled by the E/A Cockpit application.
If no DLS is available, the group can still be created and stored, the line appearances will be set and the services will be configured. But the phone configuration has to be performed manually: either locally or via OpenStages' web interface.
How to Create an Executive/Assistant GroupParent topic: Executive/Assistant Groups
Standard E/A Configurations
This procedure describes how to create an E/A (Executive/Assistant) Group without E/A Cockpit Application
. Note that E/A Groups are BG (Business Group) objects, i.e. all members of an E/A Group have to reside within the same BG.