The Enhanced Call Forwarding (ECF) feature, sometimes known as Call Forwarding - Time-of-Day (CF-ToD), provides sophisticated call forwarding based on a configurable schedule, on the forwarding condition (unconditional, busy, no answer) and on the caller identity.
This feature is useful if an enterprise wants to set up a fixed schedule for handling incoming calls - for example, calls to the customer service department. By specifying a schedule, calls can be routed differently based on the time of day or day of the week. Calls received after normal business hours might route to a voice mailbox or to another location that is currently open.
Lotus Sametime Unified Telephony's multiple time zone support capabilities ensure that the correct date and time information is used.
It is not necessary for the related DN to subscribe to CF - Unconditional, CFBL (Call Forwarding - Busy Line), or CFDA (Call Forwarding - Don't Answer) in order to use Enhanced Call Forwarding.
The administrator defines:
Parent topic: Lotus Sametime Unified Telephony-based Call Forwarding Features
Whether the feature is active
The ring duration (for no answer condition)
A time-of-day schedule that provides the following information:
The day of the week and the start and end times that the forwarding will be done. The schedule entries cannot overlap.
The forwarding condition, which can be one of "Always", "Line is Busy", "No Answer" or "Busy no answer" (i.e. busy or no answer)
The Forward-to DN to be routed to when forwarding.
The affected caller group, i.e. whether to forward all calls, or only those contained in the Caller List, or only those not contained in the Caller List
A configurable Caller List that can be used for selective forwarding.
How to Provision a Subscriber for Enhanced Call Forwarding
This procedure describes how to configure Enhanced Call Forwarding at the feature profile or subscriber level. Feature profiles, in turn, can be created and configured at the switch level or the BG (Business Group) level. At the subscriber level, the previously assigned feature profile can be overwritten to selectively enable, disable or modify the feature configuration for the particular subscriber. Those subscriber-level modifications effectively disconnect the individual service configuration from the underlying feature profile: a subsequent Reset Subscriber Lines
on the feature profile will not influence a disconnected subscriber's service configuration.
Call Forwarding - Unconditional (Station-controllable)
Call Forwarding on Busy (Station-controllable)
Call Forwarding on No Reply (Station-controllable)
Selective Call Forwarding (Station-controllable)
Call Forwarding - Return
Call Forwarding - Voice Mail
Call Forwarding Restrictions
RTP System Parameters for Call Forwarding