In the enhanced E/A (Executive/Assistant) configuration, query lines for the executives and the DSS-D (Direct Station Selection - Direct) keys from one executive to another executive improve the handling of calls significantly. In addition, executives are provisioned with a private line.
However, these conveniences do not detract from the focus of the executive’s primary line, where dedication to the calling party is key and only one additional caller can be handled simultaneously.
This configuration is recommended for executives who require a great deal of flexibility due to frequently changing deputy assistants, but without compromising privacy. It offers the following features:
Communication between executives and assistants via query lines instead of primary lines.
DSS-D from one executive to another executive.
Deputy key for assistants. This permits any other internal user to take over an assistant’s functions.
Secondary line appearance of the executive’s primary line at the assistant’s telephone to indicate the call forwarding status of the executive at all times.
Secondary line appearance of one assistant’s primary line at the other assistant’s telephone in combination with an Immediate Ring key to handle incoming calls when the first assistant is away from the desk (the default DSS-D key for calls to the first assistant is replaced by a Repertory Dial key).
Each executive has a private line with its own unique number for making and receiving calls. This line is not shared with the assistants.
The following figure displays the key layout for an arrangement with two Executives and two Assistants.
Figure 1. Key layout for Enhanced E/A Groups with 2 Executives and 2 Assistants
If the E/A Cockpit Application is used, some functionalities are moved from the function keys to the E/A Cockpit graphical user interface.
Parent topic: Standard E/A Configurations