The Executive/Assistant (E/A) Group feature allows executives to streamline their calling processes with the support of one or more assistants. Assistants control and manage calls for executives, providing support with a great degree of flexibility, but without compromising privacy.
One or more assistants can answer all incoming calls, handling them exactly as the executive wants.
In some E/A configurations, incoming calls for the executive are directly forwarded to the assistant, where they are answered, put on hold, or transferred to the executive's line.
In other E/A configurations, both the executive and assistant are signaled simultaneously. The assistant handles calls for the executive using shared line appearances of the executive.
In all E/A configurations, the assistant can monitor all incoming calls on the telephone with an acoustic or visual signal and react accordingly. Executive and assistant may sit at different locations, far away from each other, and still communicate without any restriction or loss of functionality.
The standard E/A configurations require the use of OpenStage 60 or OpenStage 80 endpoints.
All E/A Group configurations offer the following features:
Parent topic: Mobility and Collaboration
The assistant can activate or deactivate the Lotus Sametime Unified Telephony-based Unconditional Call Forwarding for the executive's primary line (Call Forwarding - Remote Activation feature).
If Unconditional Call Forwarding is activated in an E/A arrangement, all incoming calls for an executive are forwarded to an assistant's primary line.
Incoming calls for the executive are signaled (acoustically and visually) at the assistant's telephone.
An incoming call for the executive is usually answered by the assistant and then transferred to the executive's primary line.
Signaling of a camped-on call on the executive's telephone is via the assistant's telephone only.
Activation of the Call Completion on Busy Subscriber/No Reply (callback) function when the executive's telephone is free.
If the executive is busy, the assistant can put a call on manual hold until the executive is ready to take it.
If the executive's primary line is represented as a secondary line appearance on the assistant's telephone, the assistant sees the status (idle, busy, ringing, or hold) of the executive's telephone at all times. This makes it possible for the assistant to react in different ways depending on the executive's preferences.
E/A (Executive/Assistant) Groups can be deployed in various arrangements, limited to a maximum of four executives and two assistants.
Standard E/A Configurations
The E/A (Executive/Assistant) arrangements can be implemented in several ways that differ in their functionality and flexibility, allowing enterprises to choose the configuration for each executive that best meets that executive's needs.
Since Release 4 of Lotus Sametime Unified Telephony the creation and maintenance of E/A groups is significantly simplified by an enhanced E/A wizard, available at the Telephony Control Server Assistant. The E/A wizard automatically (re-)configures the involved subscribers and OpenStage phones according to the selected configuration type and hence disburdens the administrator from extensive and error-prone manual configuration.
The E/A (Executive/Assistant) Cockpit feature significantly simplifies the control of an existing E/A (executive/assistant) group from any of its member phones. It is implemented as an OpenStage XML application hosted at Lotus Sametime server, creating a rich user interface at the OpenStage phone.
Keyset Operation Modes
Bridged Calls and Privacy