The Executive Busy Override feature (also known as Executive Override) provides the capability for an authorized subscriber to bridge into a busy line.
The Executive Busy Override feature gives three capabilities to a subscriber:
The subscriber can perform busy overrides.
The subscriber is protected from overrides by other subscribers.
Override and Block
The subscriber can perform busy overrides, but is protected from overrides by other subscribers.
The administrator assigns the override and block overide capabilities to certain subscribers and creates Prefix Access Codes for the ExecutiveOvrRide
service in the appropriate numbering plans.
The subscriber typically uses the feature after first encountering a busy line. The subscriber goes offhook and enters the Executive Busy Override access code, followed by the DN of the subscriber who is the target of the override. After doing so, one of the following takes place:
If the called party is idle, a normal connection is made.
If the called party is busy, the two original parties hear an intrusion tone and the overriding party is connected into the existing call with the other two parties, creating a three-way conference.
System Specific Information
Executive Busy Override cannot be initiated:
If the called party’s DN blocks override attempts
If the called party is not in a stable call state (for example, if the DN is on hold dialing, or ringing)
At a DN which already has two calls (for example, an active call and a held call)
At a DN engaged in a conference.
Depending on the reason it cannot be initiated, the following takes place:
If the called party's DN is in state that temporarily does not allow Executive Busy Override, the initiator hears a busy tone and sees a corresponding display on the SIP endpoint.Parent topic: Calling Services
If the called party cannot implement Executive Busy Override because of an incompatible device or if override attempts are blocked, The initiator hears error tone and sees Connection Refused on the SIP endpoint display.
How to Provision a Subscriber for Executive Busy Override
This procedure describes how to configure Executive Busy Override at the feature profile or subscriber level. Feature profiles, in turn, can be created and configured at the switch level or the BG (Business Group) level. At the subscriber level, the previously assigned feature profile can be overwritten to selectively enable, disable or modify the feature configuration for the particular subscriber. Those subscriber-level modifications effectively disconnect the individual service configuration from the underlying feature profile: a subsequent Reset Subscriber Lines on the feature profile will not influence a disconnected subscriber's service configuration.
Forced Release Intrusion