Feature access codes enable subscribers to activate or deactivate station-controllable CF (Call Forwarding) services and set CF-related properties from their endpoints. A feature access code can either be dialed or it can be assigned to a function key on the subscribers' phones, providing seamless access to server-side features.
Feature Access Codes are particularly important for optiPoint phones, which cannot directly access server-side CF features. But they are also required for OpenStage phones to invoke call forwarding features inaccessible by CSTA.
The required access codes are usually created during the initial installation of the Lotus Sametime Unified Telephony system; however, additional codes can be added at any time.
Technically, a Feature Access Code is a special instance of a PAC (Prefix Access Code), defining a sequence of keys (0-9, #, *) that enable callers to invoke a specific server-side feature. It can be created either globally (i.e. in the Global Numbering Plan) or locally (i.e. in a Private Numbering Plan). In Lotus Sametime Unified Telephony Assistant such a "Feature PAC" has to be created with
Prefix Type: Vertical Service
Nature of Address: Unknown
Destination Type: Service
and one of the available Service destinations.
In a multiple branch environment it is strongly recommended that the PACs (Prefix Access Codes) for remotely accessible services such as CF - Unconditional are the same for all NPs (Numbering Plans). Otherwise the remote access DNs for each NP must be provisioned to ensure that the call arrives from the PSTN via a gateway in the same NP.
Table 1. CF (Call Forwarding) related Service destinations
|CF - Unconditional||activate||CFU Activate||*72|
|CF - Busy||activate||CFB Activate||*90|
|CF - No Reply||activate||CFNR Activate||*92|
|CF - Selective||edit screening list||SCF SLE||*63|
|CF - Voice Mail||activate||CFVM Activate||*78|
(related to CFSIE-DND)
How to Create a Feature Access Code for Call ForwardingParent topic: Lotus Sametime Unified Telephony-based Call Forwarding Features
Call Forwarding - Unconditional (Station-controllable)
Call Forwarding on Busy (Station-controllable)
Call Forwarding on No Reply (Station-controllable)
Selective Call Forwarding (Station-controllable)
How to Provision a Subscriber for Call Forwarding - Unconditional
How to Provision a Subscriber for Call Forwarding on Busy
How to Provision a Subscriber for Call Forwarding on No Reply
How to Provision a Subscriber for Selective Call Forwarding
A Feature Access Code is a special instance of a PAC (Prefix Access Code), defining a sequence of keys (0 - 9, #, *) that enables callers to invoke a specific server-side feature. A Feature Access Code can either be assigned globally (i.e. in the Global Numbering Plan) or locally (i.e. in a Private Numbering Plan).