Feature access codes enable subscribers to start SILM (Silent Monitoring) or barge in to an existing call or conference from their endpoints. A feature access code can either be dialed or it can be assigned to a function key on the subscribers' phones, providing seamless access to server-side features.
The required access codes are usually created during the initial installation of the Lotus Sametime Unified Telephony system; however, additional codes can be added at any time.
Technically, a Feature Access Code is a special instance of a PAC (Prefix Access Code), defining a sequence of keys (0-9, #, *) that enable callers to invoke a specific server-side feature. It can be created either globally (i.e. in the Global Numbering Plan) or locally (i.e. in a Private Numbering Plan). In Lotus Sametime Unified Telephony Assistant such a "Feature PAC" has to be created with
Prefix Type: Vertical Service
Nature of Address: Unknown
Destination Type: Service
and one of the available Service destinations.
Table 1. SILM (Silent Monitoring) related Service destinations
|start "passive" silent monitoring||SILM Monitor||*72|
|start "active" silent monitoring||SILM Barge-in||*73|
How to Create a Silent Monitoring Feature Access CodeParent topic: SILM (Silent Monitoring)
A Feature Access Code is a special instance of a PAC (Prefix Access Code), defining a sequence of keys (0 - 9, #, *) that enables callers to invoke a specific server-side feature. A Feature Access Code can either be assigned globally (i.e. in the Global Numbering Plan) or locally (i.e. in a Private Numbering Plan).
SILM Service Provisioning
How to Provision Subscribers for SILM