The file handling options provide instructions on how to open or transfer trace files for further analysis.
Trace files are accessed from the Telephony Control Server, RG8700, and Branch system views.
The additional 3rd Party client applications should be downloaded and manually installed by the user on his client machine.
How to Open CAP Files with WiresharkParent topic: Trace Manager for Lotus Sametime Unified Telephony
Wireshark is used to analyze CAP Files generated by DIPAZ for Lotus Sametime Unified Telephony or directly by the RG or Branch.
How to Analyze Event File
An Event File contains all the events for the protocols that are used in the call.
How to Send Files via FTP
Default FTP functions copies files into a share folder located in TM server \\<Server Name>\tracedata\<system Name>\<default-folder>.
How to Send Files via Email
Trace files can also be sent via email.
How to Zip and Download Files
Trace files can also be downloaded directly via http.