You use the groupware connection to connect the Lotus Sametime Unified Telephony system to an external groupware system. Lotus Sametime Unified Telephony users are hence enabled to access their respective groupware data under Telephony Application Server.
You can only deploy the groupware connection when you use Telephony Application Server.
The groupware connection is based on the groupware service of Telephony Application Server. Via this service you connect the Lotus Sametime Unified Telephony system to one of the following external groupware systems:
IBM Lotus Domino 7.0.x Server
IBM Lotus Domino 8.0.x Server
Microsoft Exchange Server 2003
Microsoft Exchange Server 2007
In case of such a connection the groupware service controls access to maildata, calendar data and contact data of the relevant Lotus Sametime Unified Telephony users.
General settings of a groupware connection are performed in the groupware service itself. These are in particular:
Originator address for anonymous e-mails
This address is used as originator address for e-mails that are automatically created by Telephony Application Server.
Logical denominator for the groupware connection
This denominator serves for referencing the configured groupware connection at a later date.
Provider used for the groupware connection
The provider realizes adjustments for the connected groupware system.
Groupware-specific settings are configured in the respective provider that is selected for the groupware service. For the time being the following providers exist for the groupware service:
Lotus Domino provider for connecting an IBM Lotus Domino server
Microsoft Exchange provider for connecting a Microsoft Exchange server
Connecting an external groupware system to the Lotus Sametime Unified Telephony system via the groupware service has the following advantages for Lotus Sametime Unified Telephony users:
Voice messages are stored in the groupware inbox of the addressed Lotus Sametime Unified Telephony user.
Lotus Sametime Unified Telephony users may access their groupware inboxes via the voice portal and perform the following tasks:
Playing /deleting /restoring messages.
Marking messages as read/unread.
Answering/forwarding messages with a voicemail.
Creating new voicemails.
Lotus Sametime Unified Telephony users may access their groupware calendars via the voice portal and perform the following tasks:
Playing / accepting /declining appointments.
Sending a voicemail to the appointment initiator.
Lotus Sametime Unified Telephony users can deploy their Lotus Sametime Web Client or Lotus Sametime Desktop Client to access their respective groupware contacts and execute the following tasks:
Creating /deleting /modifying/searching for contacts.
Specials for connecting MS Exchange
The groupware service does not directly access the mailboxes of the MS Exchanges server. Instead, it connects to the Outlook Web Access server (OWAserver), which only then accesses the MS Exchange server.
The groupware service connects to the OWA server either unsecured via HTTP or secured via HTTPS.In case of secured communication it uses the SSL protocol. Furthermore, you can configure an authentication process for the communication between groupware service and OWA server.
In operation, Telephony Application Server creates independently e-mails and sends them to the e-mail inboxes of the MS Exchange server. The groupware service sends such anonymous e-mails via an SMTPserver, which forwards these mails accordingly. The SMTP server used for this purpose operates completely independently of the OWA server.
Communication between groupware service and SMTP server can also be secured via the SSL protocol.
A groupware service entity can always connect only one groupware server to the Lotus Sametime Unified Telephony system.
If the groupware service connects an MS Exchange server, it cannot access the server's globaladdress list (GAL).
Specials for connecting IBM Lotus Domino
The groupware service does not directly access the user data of the productive Lotus Domino server (groupware server). Instead, it accesses a Notes API , which you install with a Lotus Domino server (connector server) on the Telephony Application Server computer system. This Notes API then uses a technical user account to connect to the groupware server.
Parent topic: Groupware and LDAP Connections