An Event File contains all the events for the protocols that are used in the call.
Adequate administrative permissions
Excel should be installed on the client machine where the file is opened from.
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Parent topic: File Handling Option
- Click on the Index for the Record you want to open the Event file for.
- Scroll to the File Data section in the detail page.
- Click on the link under Event_File.
You will be prompted with File download.
- Click Open.
This will open in Excel worksheet.
File download will be prompted. The file is unzipped.
- Double click on the .csv file to open it.