This procedure describes how to create a CPG (Call Pickup Group). Note that Call Pickup Group are BG (Business Group) objects, i.e. all local subscribers in a Call Pickup Group have to reside within the same BG.
Adequate administrative permissions
The Feature Access Code for Call Pickup Group has been created
The related local subscribers are provisioned the CPG service
If the CPG shall span the SIP-Q network, the Source BG and Destination Access Codes have to be created in appropriate numbering plans
- Log on to the CMP and navigate to Telephony Control Server -> Business Group.
- Select the adequate switch from the list of Default Switch
- Select the adequate BG from the list of Available Business Groups
- Navigate to Teams -> Call Pickup Groups
The Call Pickup Groups list for the selected BG is displayed in the work area.
- Click the Add button
The Call Pickup Group dialog opens, displaying its General tab.
- In the Group ID field, enter the identifier of the CPG. This is an integer between 1 and 10,000 and has to be unique within the BG.
- Activate the Members tab
The Subscribers list appears that contains all business group members who are subscribed to the CPG service. The Call Pickup Group column to the right displays the CPG the subscriber is currently assigned to, with "0" indicating "unassigned".
- Specify one or more local subscribers to add to the call pickup group by selecting the corresponding checkboxes. The maximum number of local members is 64.
A local subscriber can only be assigned to one CPG. If you select a subscriber that was already assigned to another CPG, it will be removed from the "old" and added to the "new" one.
- If the CPG shall not span the SIP-Q network, proceed with step 14
- Activate the Remote tab
The Remote IDs list appears that contains all remote CPGs that are currently linked to the local CPG. Remote groups are uniquely identified by their Access Code and Group Number.
- Click Add to link another remote CPG to the local CPG.
A remote CPG can only be linked to one local CPG. Lotus Sametime Unified Telephony currently doesn't check this condition, but violating it may lead to indeterminate behaviour.
- In the Add Remote Group dialog, enter the remote BG's or Node's Access Code in the Remote Access Code field and the remote CPG's unique identifier (within the enclosing BG or Node) in the Remote Group Number field. Optionally, provide a description of the remote group in the Remote Group Description field.
- Click Save to add the remote CPG.
- Click OK to create the CPG.
A confirmation message is displayed upon successful creation of the call pickup group. Otherwise an error message is displayed.
Prepare the members' phones.
Parent topic: Call Pickup Groups
Network-wide Call Pickup Groups
Feature Access Codes for Call Pickup
How to Edit a Call Pickup Group
How to Add a local Subscriber to a Call Pickup Group