Adequate administrative permissions
- Login to the TM server.
- To verify that the trace files (<filename>.raw) are being generated and written to the correct directory:
Check the contents of the /software/RTT directory.
You should see the .raw or .gz files listed.
- To verify that the trace files are being transferred to the TM server:
Check the shared folder in the TM server: \\<TM-server-address>\tracedata\<system-name> (i.e.: \\my-osvtm-serv.mydomain.com\tracedata\SYS1)
- To verify that the tracing and export processes work after rebooting of the Telephony Control Server or of the TM server, verify that the tracing and export processes were restarted:
See task "How to Verify Start of Tracing and Export Processes".
The Telephony Control Server maintains a log file /log/HiqLogCallTrace/log
which provides the following information:
All Trace Management GUI requests and responses
The names of all trace files that are exported to the Maintenance Server.
FTP protocol errors
Trace file loss in the case of trace wrap conditions.
Configuration changes and bad configuration values.
If communication cannot be established between the two servers then a major alarm is created.
Parent topic: Starting Lotus Sametime Unified Telephony Continuous Tracing and FTP Transfer for Lotus Sametime Unified Telephony
How to Start / Stop FTP Trace File Transfer