Installing TM Server
Special installation and upgrade considerations:
Lotus Sametime Unified Telephony Trace Manager requires a US English or German version of Windows 2003 SP2 Server or Windows 2008 R2 64bit.
TM only supports the "C:" drive as the OS system drive and as the location where the TM server package is installed. Installation on any other drive letters is not supported.
The .Net framework 3rd party software needs to be downloaded and installed on the server before TM installation.
FTP must be enabled on the Windows server before installing TM and a “local” user account pre-configured to be used with the FTP process. The account ID and password must be noted since they will be required during the TM configuration.
The same local account ID and password configured for FTP is reused for the SFTP configuration.
On a fresh TM install an initial system must be created when logging into FADE for the first time.
Remote access to the Trace Management Portal (FADE) via a web browser can be enabled/disabled through the Administration view in FADE. By default, remote access is disabled and portal accessibility is restricted to the local server.
The installation process will detect if any required 3rd party applications are missing and will display a notice to the output screen.
TM HTTP Port
The Apache http port used for TM is configured to port number 28080.
In order to login to the Trace Management Portal (FADE)/web interface, the port needs to be added to the servers' http URL:
Post Installation Notes
TM is installed with a default administrator account and password to access the Trace Management Portal (FADE); this administrator's password must be changed immediately after installation.
After installation or upgrade, TM systems need to be configured for Telephone QoS (Quality of Service) listening; the corresponding ports can be allocated via the Administration view -> "Manage Phones" tab on the Trace Management Portal (FADE).
RGs are configured via the Administration view -> "Manage RG" tab on the FADE Web interface.
Upon installation, the Windows server OS has the Internet Explorer Enhanced Security Configuration feature enabled by default. In order for FADE to display correctly in IE, this feature needs to either be disabled or configured to trust the TM site/links.
The uninstalling utility has been enhanced to automatically remove the suite of TM applications and 3rd party software.
However, not all program folders/directories are deleted during the uninstall process neither any trace data files; some manual cleanup is necessary.
Tracing must be stopped on all artifacts integrated with the TM server before uninstalling the software.
Migrating from Earlier TM Versions to V2R0
Since the TM database engine has been changed to SQLite, careful planning is recommended.
Review the "Upgrading from an Earlier TM Version" section in the Administrators Guide before upgrading.
Important V2 upgrade considerations:
Parent topic: Release Notes
Only upgrades from TM V1R2.5.7, V1R3.7.0, and V1R3.8.0 are supported. Other versions are required to upgrade to at least release V1R2.5.7 first before migrating to V2.
Upgrading from older TM versions will automatically update 3rd Party products and base software except ActivePerl, Java, and Wireshark.
Users of earlier TM versions are required to manually upgrade Java and Wireshark or uninstall them from the server.
ActivePerl must be manually updated to the version indicated in the Third Party Products Requirements.
Only system configuration parameters will be migrated:
Existing TM systems will be re-created
Database tables for existing TM systems previously configured in V1 will be re-created
User queries will be automatically migrated during the upgrade
Trace data files will need to be re-processed by the DIPAZ utility to populate the database during the upgrade process, or the administrator has the option to select a Clean Start.
Any existing RG and QoS configuration in the V1 systems will be recognized and migrated during the V2 upgrade. However, the QoS data collected in the TM system will not be preserved.