The Line Key Operation Modes feature provides the capability to automatically place an active line on manual hold.
The OpenStage and optiPoint keyset telephones also support a configurable option to either place the call on manual hold or to release it when the user is active on one line and selects the same line or a different line.
This feature is controlled via the endpoint.
A keyset user can automatically hold the call of the active line as follows:
Active line key: When the user presses the line key for the active line, the call is automatically placed on manual hold. The telephone can become idle or can start ringing if another line was alerting at the time the line was placed on hold.
Similarly, if the user selects an alerting line while active on another line, the active line’s call is placed on manual hold.
Inactive line key: When the user presses the line key of an inactive line, the active line call is automatically placed on manual hold and the user is connected to the previously inactive line.
For an OpenStage or optiPoint keyset telephone, the telephone can instead be configured to release the call when another line is selected. The default setting is to place the call on manual hold.
Call Data Records
Based on system configuration upon retrieval of a call, the billing for the remainder of the call is assigned to the primary line of the station answering the recall.
Parent topic: Keyset Telephone