The Malicious Call Trace feature provides subscribers the capability to generate an automatic trace of the last call received. Subscribers typically use this feature in response to malicious, harassing, or nuisance calls, in order to provide a trace over time of such activity.
A class mark at the subscriber level is required for access to this feature.
The subscriber activates this feature via a one- or a two-step procedure. a RTP parameter determines whether a trace is activated via a one- or two-step procedure.
The subscriber activates this feature in one of the following ways:
After finishing a call, the subscriber enters an access code (usually *57) and the trace is immediately initiated.
After entering the access code, Lotus Sametime Unified Telephony prompts the subscriber to dial a number to initiate the trace.
Before doing so, the subscriber can cancel the trace by going on hook.
After the trace is complete, the collected information is written to a file accessible to the administrator.
The Malicious Call Trace feature is known as Customer Originated Trace.
Parent topic: Calling Identity Services
RTP Management via Telephony Control Server Assistant