The Manual Hold Feature allows a keyset user to place the call on the active line in a waiting position. The keyset user can then go onhook without losing the call and can place or answer another call on a different line key.
The held call can be retrieved by other keysets sharing the line appearance, assuming they support the required Manual Hold signaling. A hold ringback timer ensures that the caller is not left on hold indefinitely.
Lotus SIP endpoints support the SIP signaling event package that supports this feature. Other SIP telephones that do not support this package cannot signal a call on Manual Hold. As a result, the call is treated as a consultation hold, which requires that the same station user retrieves the call from consultation hold.
A DFT (Digital Feature Telephone), which is a telephone with no line keys, does not have access to the Manual Hold feature. Holding of a connection is via the call hold feature. Refer to the applicable user manual.
Depending on the configuration of an optiPoint 410 S or optiPoint 420 S keyset telephone, pressing the line key can release a call instead of placing it on Manual Hold. See Line Key Operation Modes
A keyset user can press the line key, press the Hold key, or use the display of the active line to place that call on Manual Hold. After doing so:
The line key LED shows the hold status on all keysets with that line appearance.
The user can hang up and originate or answer a call on another line on that keyset.
Any user with that line appearance can press the line key and retrieve the held call.
A hold ringback timer is started. If the timer expires, the held call is presented as an alerting call to all keysets sharing that line. Each line has its own configurable timer.
Manual Hold is available for simple two-party calls, but not for consultations or three-way calls.
When a call is retrieved from hold, the parties receive the following displays:
The retrieving party's display contains the name and number of the retrieved party if it is available for presentation.
The retrieved party's display contains the name and number of the retrieving party if it is available for presentation.
These displays are present if the two parties are on different Lotus Sametime Unified Telephony systems, or if one is on Lotus Sametime Unified Telephony and one is on the legacy system. The connection must be SIP-Q, and the two parties must be members of the same business group.
Parent topic: Keyset Telephone
Line Key Operation Modes
Bridged Calls and Privacy