Several features that can be manually invoked at an OND (Unified Number service Device) during an active unified number (One Number Service) call, result in establishing an additional call leg to the OND. For some of them - and if the involved OND is internal
(i.e. a registered subscriber device in the Lotus Sametime Unified Telephony) - the second call leg will be identified as a consultation call associated with the active unified number call. This enables subsequent manual feature activations for consultation calls.
For an internal
OND involved in an unified number call, the following manually invoked features will result in a consultation call associated with the existing unified number call (unified number consultation call, for short):
Direct consultation call via keypad dialing or rep-dial keyNote:
Directed Call Pickup
Call Pickup Group
A direct call from a secondary line or another contact of the OND is not
associated with an existing unified number call.
Once an unified number consultation call is stable, the call service normally available on each call leg will be available via CSTA. and the following subsequent manual feature activations become possible:
Alternate (Toggle)Parent topic: Unified Number Service
Reconnect held call (clear and return)
Hold / Retrieve
Complete Transfer (screened)